• Report: #1052030

Complaint Review: Halleen Kia

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  • Submitted: Sat, May 18, 2013
  • Updated: Sat, May 18, 2013

  • Reported By: Donna — Grafton Ohio
Halleen Kia
27932 Lorain Rd .NorthOlmsted, Ohio NorthOlmsted, Ohio USA

Halleen Kia Company will not honor auto warranty NorthOlmsted Ohio

*REBUTTAL Owner of company: Donna: 2011 Kia Sorrento Ex

*REBUTTAL Owner of company: Donna: 2011 Kia Sorrento Ex

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 I have a 2011 Kia Sorrento Ex with 19,000 miles. My car sat in a shopping center parking lot for 3 hours while I shopped, when I got back to my car, the dashboard buttons were melted.the company is trying to blame me, and is giving me the complete run around saying they won't cover it. The warranty is for 100,000miles/10yrs, bumper to bumper. The service rep. said the buttons cost $1300.00 and the company won't pay. I say $1300.00 buttons shouldn't melt, if they do, fix it and honor the warranty. That's why I bought this car, for the great warranty, but if you don't stand behind it, what good is it?


This report was posted on Ripoff Report on 05/18/2013 08:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Halleen-Kia/NorthOlmsted-Ohio-44070/Halleen-Kia-Company-will-not-honor-auto-warranty-NorthOlmsted-Ohio-1052030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Donna: 2011 Kia Sorrento Ex

AUTHOR: Halleen Kia - ()

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Regards, Eric Halleen - GM, ehalleen@halleenkia.com

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#2 REBUTTAL Owner of company

Donna: 2011 Kia Sorrento Ex

AUTHOR: Halleen Kia - ()

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Regards, Eric Halleen - GM, ehalleen@halleenkia.com

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