- Report: #289357
Report - Rebuttal - Arbitrate
Complaint Review: Hansons Windows
Hansons Windows1000 Tech Row Madison Heights, Michigan U.S.A.
Hansons Windows Did not give me what I ordered, in the time they said, and did damaged they did not fix Madison Heights Michigan
*Consumer Comment: They don't live up to their guarantee
*Consumer Comment: Please read ALL comments completely
*Consumer Comment: To the current Hansons employee
*Consumer Comment: consumer
*UPDATE Employee: Lets agree to disagree
*UPDATE EX-employee responds: They called the maager to bring the price down
*Consumer Comment: Hansons Windows were amazing for me, all around
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Now remind you I have a dumpster in front of my garage that is stopping us from getting our cars out. Mary from the company called me to see if the guys showed up each day. They have no clue what these guys do; what a joke. I was told by the salesman that they would install 13 roof vents and vented drip edge for ventilation. I watch them not install the vented drip edge so I call the salesman and told them that they did not install any. Joe the foreman then told me that the lower vents were acting like the drip edge. He then told me that the salesman was wrong telling me that you can't use the vent as intakes. he said "That is why he does sales and not roofing." I thought that was odd for him to say about some one in the company, and to say it about someone who told me that he did roofing for some odd years. Day 4 I had to call the dumpster company to tell them to get the dumpster out of my drive so I can get out to work. Then the worker being only the two guys again worked all day and into the night a little. One worker came to my door and told me that the roof was done and they would be back in the morning to clean up. Well next day I looked at the roof and 6 of the vents were in not 13. They had thrown a box of junk off the roof and broke my canopy that I have over the bath window. No one even told me about it. They put a hole in the vent by my garage with a hammer or some thing. They had to come out again day 6 to finish it and sent two guys to put in the vents and clean up. The Next day Joe (so called foreman) came back in a pickup and had two workers with them and told me they were there to pick up any junk and nails that were lying around. No attempt to pick up any thing; him and his buddies got into the truck and left. Check www.ripoffreport.com.
I called the salesman on a Sunday and asked him to come out and look at the bad work that their people are doing. We had him write down all my complaints and we had about 3 pages of Items and damage done by them. The salesman side he will bring it up to Brian Elias because he had a meeting with him. I also emailed Brian to voice my complaints; he said "We try to do the best we can to make you happy". I will be adding this to the www.ripoffreport.com site so others don't get screwed to.
This report was posted on Ripoff Report on 12/06/2007 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hansons-Windows/Madison-Heights-Michigan-48071/Hansons-Windows-Did-not-give-me-what-I-ordered-in-the-time-they-said-and-did-damaged-the-289357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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