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Report: #1260504

Complaint Review: Harbor Freight Tools - Prescott Arizona

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  • Reported By: Dan S — Prescott Arizona USA
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  • Harbor Freight Tools 1781 E. State Route 69 Prescott, Arizona USA

Harbor Freight Tools You'd Better Have Your Government ID Out Prescott Arizona

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I bought a $16 item from Harbor Freight, walked hafway to the car, and decided to get a similar, higher-quality $22 item instead.  Went back in the store with the receipt I had been given one minute before.  I never even left the premises.

I told the cashier I wanted to upgrade the item, and reached for my wallet to pay him the difference.  The cashier demanded a driver's license.  I said did not want to give a driver's license.  With all the ID theft going on, who in their right mind would show a driver's license, except to the police?

The cashier told me that I could not swap the item without a driver's license.  He then ignored me, and started checking out the next customer.

The manager came out, and told me exactly the same thing.  It felt like a bad horror movie.  I just could not believe the manager was powerless to fix this weird situation.

There was no yelling or cursing involved.  Not even any raised voices.  Just very, very odd behavior on the part of Harbor Freight.  

So, I'm standing there with a receipt printed out two minutes ago, completely befuddled.  There was no help coming.

Finally, I left the store with the original purchase.  Before I left, I told the manager, "You know, I'm not asking for a refund.  I'm trying to GIVE you more money."

It is hard to imagine what they think they could possibly gain from this line of reasoning.

Be warned: You can count on Harbor Freight to act unreasonably.  You may buy something, and they may refuse to take your $6 for a better one, EVEN IF YOU HAVE A RECEIPT printed one minute earlier. Even if the same employees are in the store that were there when you bought the item one minute ago.  Prepare to be embarassed in public.  Prepare to feel like you are being made out to look like a criminal. 

This happened on 10-9-2015 at 12:34 PM at the Harbor Freight store #00455 in Prescott, AZ.

This report was posted on Ripoff Report on 10/10/2015 02:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/harbor-freight-tools/prescott-arizona-86301/harbor-freight-tools-youd-better-have-your-government-id-out-prescott-arizona-1260504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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