Frank Hoffman is the owner of Harbor View Restoration, a company that supposedly performs "cleanup" and/or restoration services for fire, smoke or flood damage. I cannot adequately express in writing how much I regret ever having any contact with this company. They must have used a police scanner to find out about a five-alarm fire that affected my apartment in Union City, NJ, because they showed up at the scene and coerced my tenant into putting me on the phone with them at midnight (while the fire raged) and to hire them to remediate smoke damage. They did a shoddy job, did not correct the work, and then sued me when I didn't pay them. I never signed a contract, but they forged my signature on one. I live out of state and just had to travel up to NJ to face them in court. The burden of proof would have been on me about the forged signature, and to mitigate any future costs, I settled with them for much more than they deserved. [continued below]....
..... They have a history of these types of practices. The Consumer Affairs Division of the NJ Attorney General's office has many complaints against them, and they have an "F" rating with the Better Business Bureau. After I expressed my dissatisfaction with their work, they submitted the same estimate to State Farm which had already been
submitted under a completely different policy and claim number in an effort to get the insurance company to pay them directly. They were unsuccessful, and I have reported them to the Insurance Fraud Prosecution Division of the NJ
Attorney General's Office. I also filed a police report about the forgery. I was inexperienced, but now I know that you should ALWAYS contact your insurance company to file a report before hiring ANYBODY to do a shred of work on your
home. Your adjuster needs to come and assess the damage BEFORE a mitigation company is hired to do any work (unless it's raining in your house, or your front door has been broken down). Be VERY wary of any company that shows up at the scene of a fire or natural disaster, and be on the lookout for smooth talkers.