ED Magedson – Founder
Haynes Furniture StoreVa Beach VA Richmond, Virginia United States of America
I recently made a purchase from Haynes furniture store in Richmond VA. I purchassed furniture for my son. My son rented a truck to pick up the furniture. WHen he got the new furniture home, one of the pieces was in a box and was damaged. I called Haynes to ask them to deliver a new table because we had picked up the furniture and it was not our fault that the table was damaged. Since this was Haynes error, I believe they should pick up the old and deliver the new table. THAY WILL NOT. THere reasoning is that is what their customer agreement on the sales reciept indicates.
I called Haynes customer service number. I was told the same thing that the store had told me. I asked for a corporate representitive and Terry refused to give me any phone numbers and the corporate office. I will never deal with Haynes again. THey are awful and have no customer service values.
This report was posted on Ripoff Report on 11/03/2010 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Haynes-Furniture-Store/Richmond-Virginia-/Haynes-Furniture-Store-The-Dump-AWFUL-CUSTOMER-SERVICE-Richmond-Virginia-658099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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