- Report: #1067174
Report - Rebuttal - Arbitrate
Complaint Review: Health Web Shopping
Health Web Shopping300 Scarlet Blvd, Oldsmar, FL 34677 Oldsmar, Florida USA
Health Web Shopping (No full refund for their 60-day return policy) Oldsmar Florida
*Author of original report: My mistake by BobbieS
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I ordered 4 bottles (buy 3, get 1 free) with the offer of a 60-day money-back trial of FlexoPlex. Each bottle contains enough pills for 30 days. In order to try them for 60 days, I had to open 2 bottles.
Here is the reply I received from Cherry H, Customer Service, upon my request for a return & refund:
"As you know we offer a 60 day return policy on all of the nutritional products that we sell. To reiterate our Money Back Guarantee policy. You will receive a 100% full refund of the purchase price of the product(s) that you ordered, you will be responsible for all original and return shipping costs. Please note that our return policy allows for a maximum of 1 (one) opened bottle of product to be accepted as a return, we will not accept more than one opened product of the same product to be refunded."
"If product is open, you must return the unused portion in order to get your refund. If your order was part of a multiple unit order (of the same product) all other remaining bottles being returned must be sealed and un-tampered. If those units are opened than you will not be refunded for them. If those units have remained sealed and un-tampered you will also receive a 100% full refund of the purchase price on them as well."
They contradict themselves in sentences 2 and 3. First they say I will receive a 100% refund. Then they say their policy only allows for ONE opened bottle.
Since I am only allowed to return ONE opened bottle of product (and I had to open 2 bottles for the 60-day trial), I will be "out" the money for one of the opened bottles. Therefore, their claim that I will receive 100% full refund of the purchase price is a lie! I also will be out the original shipping, plus the return shipping (which must include tracking and insurance).
What a fraudulent ripoff! Do Not Purchase Anything from these people!!!
This report was posted on Ripoff Report on 07/15/2013 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Health-Web-Shopping/Oldsmar-Florida-34677/Health-Web-Shopping-No-full-refund-for-their-60-day-return-policy-Oldsmar-Florida-1067174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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