• Report: #1004698

Complaint Review: hearthware

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, January 28, 2013
  • Updated: Sun, February 10, 2013

  • Reported By: blarrney ripoff — United States of America
hearthware
Internet United States of America

hearthware nuwave admitted they have dome problems wanted me to BUY improved model,under warranty still Internet

*Consumer Comment: Complaints

*UPDATE Employee: Dome Help

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

this is a copy of email i sent to Hearthware............I want you and anyone I can tell that you are simply ripping people off, I have had  three domes to crack and It is still under warranty, tried Emailing the reps who helped in the past , but they saw fit not to open and/or respond to any of my attempted contacts, they were returned to me.I called today spoke to a female, she said she could send one out for a 13 dollar fee, I told her no, it was obVIiously a problem with the units , I am not the only person who has had problems, she stated that they are aware of the problem...and get this.... Offered to SELL me a better dome for 50 bucks plus 13 in shipping, now if you know there is a problem then it should be handled that way, and the so called "better plastic, that can withstand the higher temps." should be sent out at no expense or should I say no more expense seeing as how I have almost 200 invested in something that I can no longer use, still under warranty remind you,  guys this is poor customer service and as I am aware I am only one person I will do my best to let others know about the shotty product and service.YOU KNOW THERE IS A PROBLEM IN WHAT YOU SOLD ME AND WHO KNOWS HOW MANY OTHERS, BUT EXPECT THE CONSUMER TO PAY MORE AND MORE, YES THAT IS THE DEFINITION OF A RIPOFF.

This report was posted on Ripoff Report on 01/28/2013 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/hearthware/internet/hearthware-nuwave-admitted-they-have-dome-problems-wanted-me-to-BUY-improved-modelunder-1004698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on hearthware

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Complaints

AUTHOR: clyon - (United States of America)

My father ordered the NuWave oven and cookware online as a result of a TV infomercial also, with similar dissatisfaction. It appears that there are many problems with this company, including false/misrepresentation of advertising and definitely very poor or no customer service. I researched this company (whose real name is Hearthware Inc.) and although they are accredited by the Better Business Bureau, no person has filed a complaint against them. I would encourage you to do this. If enough people would do this instead of only posting on ripoff/scam report sites it should make a difference in the long run.
Respond to this report!
What's this?

#2 UPDATE Employee

Dome Help

AUTHOR: Hearthware Jeremy - (United States of America)

Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave Oven. Im terribly sorry to hear about your cracked domes. I can assure you that I am committed to helping you resolve this issue. To help me do so, could you please send an email with more information to facebook@hearthware.com? Once I have more information, I will look into this matter internally and see what I can do to help you with this issue.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory