ED Magedson – Founder
Helga van dyke skincare1580 e. edinger #d Santa Ana , California USA
Helga van d**e skincare HVD skin care Failure to provide me with refund Santa Ana California
Approximately three weeks ago I returned an item to the aforementioned company and have yet to receive a refund to my credit card or via postal services (check). As I was having difficulty reaching the company via email and telephone, I had a colleague contact the company via telephone. The owner stated he would only accept an exchange; however, his website did not state anything regarding this policy. When informed of that, he then said I could go to the office and he will write me a check.
As I am a woman and do not feel safe meeting this man and do not wish to take a day off of work to drive to Santa Ana, I sent him several emails, texts and attempted to call again stating he needed to send me a refund via postal services. I also expressed that I only wished he contact me in writing. It should be noted, he has failed to refund me or contact me in writing. I have never dealt with such horrible customer service in my life! I made the payment online and I do not understand the difficulty in simply crediting my credit card. I feel I have been stolen from now, as his product had been returned and the $60.00 I spent for that product. Furthermore, it should be noted I spent over $700.00 on products from this company and am completely taken aback why he cannot simply refund me the measly $60.00!
This report was posted on Ripoff Report on 08/15/2013 06:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Helga-van-dyke-skincare-/Santa-Ana-California-92705/Helga-van-dyke-skincare-HVD-skin-care-Failure-to-provide-me-with-refund-Santa-Ana-Cali-1076244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.