• Report: #1076244

Complaint Review: Helga van dyke skincare

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  • Submitted: Thu, August 15, 2013
  • Updated: Thu, August 15, 2013

  • Reported By: Anonymous — Anaheim hills California
Helga van dyke skincare
1580 e. edinger #d Santa Ana , California USA

Helga van dyke skincare HVD skin care Failure to provide me with refund Santa Ana California

*Consumer Comment: Info reg. no refund

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Approximately  three weeks ago I returned an item to the aforementioned company and have yet to receive a refund to my credit card or via postal services (check). As I was having difficulty reaching the company via email and telephone, I had a colleague contact the company via telephone. The owner stated he would only accept an exchange; however, his website did not state anything regarding this policy. When informed of that, he then said I could go to the office and he will write me a check.

As I am a woman and do not feel safe meeting this man and do not wish to take a day off of work to drive to Santa Ana, I sent him several emails, texts and attempted to call again stating he needed to send me a refund via postal services. I also expressed that I only wished he contact me in writing. It should be noted, he has failed to refund me or contact me in writing. I have never dealt with such horrible customer service in my life! I made the payment online and I do not understand the difficulty in simply crediting my credit card.  I feel I have been stolen from now, as his product had been returned and the $60.00 I spent for that product. Furthermore, it should be noted I spent over $700.00 on products from this company and am completely taken aback why he cannot simply refund me the measly $60.00!


This report was posted on Ripoff Report on 08/15/2013 06:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Helga-van-dyke-skincare-/Santa-Ana-California-92705/Helga-van-dyke-skincare-HVD-skin-care-Failure-to-provide-me-with-refund-Santa-Ana-Cali-1076244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Info reg. no refund

AUTHOR: anonymous - ()

I happen to have first hand knowledge about David Van Dyke, This  woman did the absolute right thing in not meeting with him. The reason why he wanted you to meet with him and write a check is because he wasn't really planning on writing you a check. He planned to work you over with charm and fast talk in giving you an exchange. Helga Van Dyke would roll over in her grave if she could see what has become of her company. This office is located in some dingy low budget commercial office building right next to a freeway with tenants that you would only meet in prison. The reason why is can't give you a refund is because he has no money to give a refund. He can't even afford the product to make his skincare.

From what I have observed it is my opionion that this company will be out of business and the owner will be in prison within 2 years if not sooner. Due to seeing first hand what has been done to anyone making or saying negative remarks against this company and owner I remain annoynmous. Everything I have stated is the truth.

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