- Report: #1038537
Report - Rebuttal - Arbitrate
Complaint Review: hellorelaxation.com
hellorelaxation.comUnknown Beverly Hills, California United States of America
hellorelaxation.com Do not rent vacation home from this u known company Beverly Hills, California
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Anyway, when we got there, the apartment was not ready as promissed or showed in the picture and since we arrived late, we were tired and did not pay attention to the apartment since we were tired and flight lasted over 10 hours. The young Philipino lady by the name of Mary we met and had previously communicated by e mail was there and gave us the keys to the apartment and collected almost $5,000.00 In cash which included a refundable deposit around $1,150.00.
The next day we realized that apartment was not cleaned at all and there were dog foods around left from previous resident which had a small dog according to the neighbors. [continued below]....
We were promissed that all will be ready similar to the picture of their website.
We made a mistake by not checking the physical address of the company and why they did not accept any major credit cards. Appearently this company does not exist contrary to their website stating the main office is in Los Angeles. We just met one young philipino lady whom was very nice at the bigining and once she collected all our money in cash, we could not find or locate the main office. Only one phone number wch she always answred. Finaly She started getting very rude and except email and calls to her, no one else available to hear our complaint. Cant find anyone above her. Now we know why they do not accept credit cards and only cash!
This report was posted on Ripoff Report on 03/27/2013 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/hellorelaxationcom/Beverly-Hills-California-9021o/hellorelaxationcom-Do-not-rent-vacation-home-from-this-u-known-company-Beverly-Hills-Ca-1038537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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