- Report: #1143575
Report - Rebuttal - Arbitrate
Complaint Review: HENNESSEY FLOOR COMANY, INC
HENNESSEY FLOOR COMANY, INC441 KANUAGE ROAD HENDERSONVILLE, North Carolina USA
HENNESSEY FLOOR COMANY, INC INSTALLATION OF CHEAP AND DEFECTIVE HARDWOOD FLOOR ,INSTALLED LAMINATE, HENDERSONVILLE North Carolina
*REBUTTAL Owner of company: Lila Navarro--
*Author of original report: credit card has refused to pay Hennessy Flooring
*Author of original report: How can you order something without a contract or a signed credit application
*Author of original report: Company is a true rip off
*Author of original report: previous Hennessey floor comment on 5/5/14
*Author of original report: Hennessey Refuses to do what they state
*REBUTTAL Owner of company: JUST WHAT THE CUSTOMER ORDERED
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We moved from Florida to North Carolina to a used home. Upon our arrival we called a flooring company to give us an estimate at home for Hardwood flooring on three bedrooms and the company was Hennessy Flooring in NC. The owner came out to give estimate that was given to me via text and phone. He invited my husband and myself to his show room that he was there with his secertary Sheila. she was at her office all the time. When Mr. Hennessy showed us two sample of REAL word floor not laminate or engineered. We left the store he call constaantly my cellphone or my home number in a hurry to get the floors done as he was leaving to Coast Rica. My husband nd I told him verbally okay to install the wood he showed us. When the installer came he started doing his job and I didnt notice that the floor was not the one we ordered from the samples shown by Mr. Hennessy until the last floor left as I noticed it was too thin. I immediately call Mr. Hennessy but of course never took my call as he was on vacation. i spoke to David the installer with my concerns and he stated that when he came back he would take care of it. After that I texted and texted Mr. Hennessy and I have all textes saved from his phone stating the most outragious things as to the floor cant be polished or sanded. and according to him this is a floor that is a great durable hardwood floor and less than a month is all scratched.
After a month of all the back and fourth he sends me a letter how to care for my floor I've had wood floors all my life. All this while I have not signed or seen a contract or a work done order. Yet he supplied one to GE Capital the financing company. The floor was instaled in January 9, 2014 and he has just put a lien pn my house on 4-14-14 without any warning court or anything. He even stated on one of his textes he couldnt do anything about the floor and it would be a free floor do not worry about it in Febuary. This man is a liar and does not conduct himself with any kind of professionism. He feeds off taking people for a ride and taking their hard earn money. Stay away do not do business with this man or his company........
This report was posted on Ripoff Report on 05/02/2014 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/HENNESSEY-FLOOR-COMANY-INC/HENDERSONVILLE-North-Carolina-28739/HENNESSEY-FLOOR-COMANY-INC-INSTALLATION-OF-CHEAP-AND-DEFECTIVE-HARDWOOD-FLOOR-INSTALLED-1143575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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