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Report: #1240651

Complaint Review: Henry and Wales Furniture - New Albany Mississippi

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  • Reported By: Lisa — Ponte Vedra Florida USA
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  • Henry and Wales Furniture 120 Snyder St. New Albany, Mississippi USA

Henry and Wales Furniture Poor quality and service New Albany Mississippi

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I ordered a headboard and footboard with railings from Henry and Wales furniture on June 2014. It arrived 3 months later with damaged.  Some of the crews from the headboard came off creating a crack on the wood of the headboard. Some of the parts were missing to complete the installation . I reported this to the owner, Cole and he promised to replace it and will file a claim to the shipping company. No replacement came and I found out that the shipping company paid him $200.00 but he kept it. He avoided my calls. He didn't do anything for the damaged furniture. I reported this to Better Business Bureau but Cole didn't respond to their inquiry. We end up fixing the bed on our own expense. 

This is not a good company to deal with. You will be stuck with the damaged furniture because the owner will have nothing to do with it after it shipped out of their warehouse. I will not recommend this business to anybody.

This report was posted on Ripoff Report on 07/08/2015 09:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/henry-and-wales-furniture/new-albany-mississippi-38652/henry-and-wales-furniture-poor-quality-and-service-new-albany-mississippi-1240651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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