• Report: #839238

Complaint Review: HEP DIRECT

  • Submitted: Tue, February 14, 2012
  • Updated: Thu, July 05, 2012

  • Reported By: Kelly Wells — Huntsville Alabama U.S.A.
HEP DIRECT
416 ALBERTSON THOMASVILLE, North Carolina United States of America

HEP DIRECT KEITH HEWITT HEP DIRECT THOMASVILLE, North Carolina

*REBUTTAL Owner of company: Legally Dismissed

*Author of original report: My defense to Mr. Hewitt's previous accusations

*REBUTTAL Owner of company: Disparaging Statements About HEP Direct, Inc. and it's CEO

*Author of original report: PUBLIC APOLOGIES TO KEITH HEWITT DWAYNE HEWITT HEP DIRECT

*Author of original report: Dwanye Hewitt, CEO HEP DIRECT / DKH LOGISTICS / DKH VENTURES

*Author of original report: HEP DIRECT - THERE IS NO MISUNDERSTANDING!!

*REBUTTAL Owner of company: Oversight Accusations

*Author of original report: HEP DIRECT - DOCUMENTATION AVAILABLE

*REBUTTAL Owner of company: Keith Hewitt, CEO HEP Direct, Inc.

*Author of original report: Honesty is the BEST policy - Keith Hewitt!

*Author of original report: How Dare You Call This Baseless!!

*REBUTTAL Owner of company: HEP Direct, Inc. Rebuttal To Baseless Business Dispute

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Beware! DO NOT trust these guys.  They owe my business over $30,000 in damage claims, lost furniture and fraudulent billing.  They made over 340 deliveries for my business in a one year period.  Of those deliveries, aproximately 20 -25% arrived damaged.  They dropped and ran on several deliveries leaving my customers with broken furniture in their homes.  They lost furniture, delivered the WRONG furniture and took up to 6 MONTHS to get deliveries right for some of our customers. I had one customer sign HEP's delivery ticket with the comment - "you guys are idiots" after she had to wait over 6 months for them to be able to deliver undamaged product to her.  I have no idea how they can stay in business much less retain the business of corporations like Costco.   They had trucks break down on the side of the road. [continued below]....
.....  Once the Customer Service Director told us a driver was home in bed with strep and he had the truck!!! They don't have a REAL customer service line.  They avoid answering the phone when customers call.   The CEO Keith Hewitt,  made excuse after excuse for 4 months stating he was reviewing the invoices for the overcharges and the damaged product claims and would get back to me within the "normal processing time".  That was FOUR months ago.   Now, the excuse is that I need to pickup all of the furniture they damaged before he will "review"  the over charge invoices and damage claims.   It is my opinion this business does not have the MONEY to pay me and will not be in business for much longer because of it.  I have filed a complaint with the Attorney Generals office this week for deceptive trade practices and fradulent billing.  I've had to hire an attorney and pay a $2500 retainer fee to even start on the case. 

This report was posted on Ripoff Report on 02/14/2012 07:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/HEP-DIRECT/THOMASVILLE-North-Carolina-27360/HEP-DIRECT-KEITH-HEWITT-HEP-DIRECT-THOMASVILLE-North-Carolina-839238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
7Author 0Consumer 5Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Legally Dismissed

AUTHOR: HEP Direct, Inc. - (United States of America)

The case filed against HEP Direct was dismissed with prejudice and therefore, HEP Direct has prevailed.

HEP Direct, Inc.

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#2 Author of original report

My defense to Mr. Hewitt's previous accusations

AUTHOR: Kelly - (U.S.A.)

Mr. Hewitt, 

I feel it appropriate to defend myself against your attacks which include accusations and derogatory comments.

My defense to YOUR allegations that my behavior is both   "unethical and unprofessional" is to the contrary Mr. Hewitt.  Your criminal behavior is EXTREMELY  "unethical and unprofessional."  Domestic Violence, Violating protective orders, violating promises to appear,  Hard Jail Time and multiple DUI's are not only wreckless, unethical and uprofessional, it's disturbing.  


My defense to "Governing Myself Accordingly" is that you read the paragraph above one more time.

My response to your comment...."You now run the very real risk of incurring additional liability, on the basis of tortious interference with business relationships, by making these disparaging statements in a business context"  .... is as follows....

To the contrary,  you have wrongfully interfered with my economic opportunities by stealing almost $30,000 from my business.  That money was operating capital for my business.


My defense to your comment  that  I "may become liable for any and all damages sustained as a result of your improvident remarks, including lost sales, lost sales opportunities, and any loss of future business that may be suffered."  ...... is as follows.......
 
My comments are far from being improvident and the fact you think they are shows your arrogance and disregard for others.   Your loss of sales and sales opportunities is of your own doing.  I have incurred significant damages from what you have done to me. I'd say any tortious interference began when you stole $30,000 from my business.

 
 
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#3 REBUTTAL Owner of company

Disparaging Statements About HEP Direct, Inc. and it's CEO

AUTHOR: HEP Direct, Inc. - (United States of America)

Ms. Wells:

It has been brought to my attention that you continue to make disparaging statements about HEP Direct and myself to its clients and customers. You now run the very real risk of incurring additional liability, on the basis of tortious interference with business relationships, by making these disparaging statements in a business context.

You may become liable for any and all damages sustain as a result of your improvident remarks, including lost sales, lost sales opportunities, and any loss of future business that may be suffered. If

these remarks continue, suit will be filed against your company without further delay. 

You must discontinue this unprofessional and unethical behavior immediately, or HEP Direct will have no alternative but to enforce its rights in court. 

Govern yourself accordingly.

Keith Hewitt, CEO HEP Direct, Inc.







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#4 Author of original report

PUBLIC APOLOGIES TO KEITH HEWITT DWAYNE HEWITT HEP DIRECT

AUTHOR: Kelly - (U.S.A.)

I would like to publicly apologize to Mr. Hewitt for using the wrong wording in my complaint.  There are no CRIMINAL or CIVIL charges PENDING against Mr. Hewitt as far as my situation is concerned.  He has not been tried, convicted or sentenced of anything related to me or my business.  However, my statements regarding what has transpired are 100% accurate and I am actively seeking justice.   I have initiated both criminal and civil lawsuits against Mr. Hewitt and his business HEP Direct.  My intent is not to slander or harrass Mr. Hewitt but to make others aware of my experience with this man and the devastating impact to me, my family and my business. 

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#5 Author of original report

Dwanye Hewitt, CEO HEP DIRECT / DKH LOGISTICS / DKH VENTURES

AUTHOR: Kelly - (U.S.A.)

Keith Hewitt, CEO of HEP Direct, DKH LOGISTICS AND DKH VENTURES

Someone going by "Dwayne K. Hewitt" has been busy forming corporations with the state of Norh Carolina the past few months.

On 12/30/11, Dwayne K. Hewitt from a corporation CALLED DKH LOGISTICS with the state of North Carolina SOSID 1236685

On 01/04/12, that same person filed a 2nd corporation CALLED DKH VENTURES with the state of North Carolina SOSID 1236276

You would be attempting to defraud me if you know the HEP Corporation isn't going to exist long enough to evaluate any claims or to refund the stolen money from the checks you cashed.  Is that what you are trying to do here?    I have a feeling I know the answer. 
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#6 Author of original report

HEP DIRECT - THERE IS NO MISUNDERSTANDING!!

AUTHOR: Kelly - (U.S.A.)

Keith -

You crack me up! There is no "misunderstanding" .  There was no "oversight".   I've already  "very kindly" submitted the documentation to you.  The first set of claims was submitted over a year ago.   An "evaluation" by your "corporate office"?   What you need to be evaluating is whether you are going to use Fed Ex or UPS to send my check!!!!

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#7 REBUTTAL Owner of company

Oversight Accusations

AUTHOR: HEP Direct, Inc. - (United States of America)

Ms. Wells,
There is obviously a misunderstanding with your allegations. Once again, we ask that you very kindly submit all documentation to our corporate office for evaluation.
Keith Hewitt, CEO HEP Direct, Inc.
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#8 Author of original report

HEP DIRECT - DOCUMENTATION AVAILABLE

AUTHOR: Kelly - (U.S.A.)

 Contraire, telling the "truth" isn't really considered an assault, is it?  You stole money from my business.  You cashed checks and never delivered the furniture.  Some of the checks you cashed were for furniture you had not even picked up from the manufacturer yet.  You damaged thousands of dollars of my furniture and wont pay the claims. Call it what you want, but it's the truth and I have documentation to support every single claim I have made. 

Kelly Wells, Huntsville, Alabama
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#9 REBUTTAL Owner of company

Keith Hewitt, CEO HEP Direct, Inc.

AUTHOR: HEP Direct, Inc. - (United States of America)

Subsequent, it is extremely unfortunate that a baseless business dispute has resulted in the constant assaults against HEP Direct, Inc. 

Keith

Hewitt, CEO HEP Direct, Inc.
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#10 Author of original report

Honesty is the BEST policy - Keith Hewitt!

AUTHOR: Kelly - (U.S.A.)

There is nothing BASELESS about my complaint and you know it! You are not being honest with those "First Rate Customers" of your's.    Why haven't you been able to pay your line haul truck teams?   Like me, they have families too. What about outstanding claims with those first rate customers?  How are going to pay them?  Have you been stringing them along with lies like you did me?

A word to the wise!  Always do background checks before trusting anyone with your business or your money.  It's well worth it.  I was foolish for not doing so!

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#11 Author of original report

How Dare You Call This Baseless!!

AUTHOR: Kelly - (U.S.A.)

There is nothing BASELESS about this and you know it!  You are not being honest wih your  "First Rate Customers" about a lot of things, don't you think? 
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#12 REBUTTAL Owner of company

HEP Direct, Inc. Rebuttal To Baseless Business Dispute

AUTHOR: HEP Direct, Inc. - (United States of America)

We at HEP Direct, Inc. would like to assure all of our first-rate customers that we are not closing our business and there are absolutely no plans to do so. HEP Direct continues to be an emerging business and is a profitable corporation.

It is unfortunate that a baseless business dispute has resulted in these types of messages being published about our company.

Keith Hewitt, CEO HEP Direct, Inc.







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