Her Imports Misrepresentation of Hair Alexandria Virginia

I am not one to publicly bash anyone or any company on social media, however it is my civic duty to inform the public about the recent encounter I had at HerImports (Alexandria, VA)in November, 2015.  I purchased 4 bundles of Brazilian hair, and 2 Peruvian silk closures.  The gentleman at the location was very professional and seemed very knowledgable about the quality of hair so I decided to purchase it.

Just prior to the installation of the hair I decided to wash the hair and the closure pieces.  The hair had a slight odor.  Once the hair was installed, the odor became extremely offensive.  The hair smelled like stinky feet and corn chips-I kid you not!!!

Despite washing the hair multiple times, spraying it with Downy and soaking it for several hours before washing it again, the malodor would not go away.  I contacted the gentleman at HerImports whose name I will not mention and informed him of my concern about the smell. He sent me a return text telling me to use Silicon hair products.

There was absolutely no attempt on his part to right this wrong of selling me a defective product!!!!! No matter how you wash it, the smell will not come out!  I had to throw the hair away.

Ladies, BEWARE!!!!!!! HerImports has a no refund and no exchange policy!!!! Unfortunately, I just wasted in excess of $750.00.  I will just have to chalk this up to an "L" and take one for the team!  

DO NOT purchase hair from this company as they prey on unsuspecting customers.