- Report: #1088751
Report - Rebuttal - Arbitrate
Complaint Review: Herbal Smoke
Herbal SmokePhoenix, Arizona USA
Herbal Smoke Stole my money by not delivering product that I ordered. Phoenix Arizona
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I ordered 2 products from herbal smoke September 2nd or 3rd, 2013. Shortly after the order was placed I received an email from them saying my credit card was declined. Within the email was a link that could be clicked to repay for ordered item, except it does not give you a balance. I know nothing was wrong with my card because I was able to use that same bank to reorder the product. Well it is now a month later and I have heard nothing from these crooks. I have tried calling, leaving messages, contacting on facebook and no one wants to help. No one called me back with my messages left and no one ever answers the phone. I did get a response on FB and was told that because my card was declined they could not send any product. I responded to that same email with a copy of the cleared check and the email I had received from them. There was no response after I showed my proof of the rip off. I do not want to do business with these people and simply want my money back now. I think they are theives and know exactly what they are doing. I have also completed a BBB claim and I won't stop until my money is sent back to me.
This report was posted on Ripoff Report on 10/01/2013 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Herbal-Smoke/Phoenix-Arizona-85080/Herbal-Smoke-Stole-my-money-by-not-delivering-product-that-I-ordered-Phoenix-Arizona-1088751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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