• Report: #21779

Complaint Review: Herbert M. Sheaner, Jr. Insurance Agency

  • Submitted: Wed, May 29, 2002
  • Updated: Wed, January 27, 2010

  • Reported By:Richardson tx
Herbert M. Sheaner, Jr. Insurance Agency
2501 Abrams Road Dallas, Texas U.S.A.

Herbert M Sheaner Jr Insurance Agency is a ripoff scam. They quoted me one rate for insurance and then jacked it up by $1400. Dallas, Texas

*REBUTTAL Owner of company: Care and Integrity

*REBUTTAL Owner of company: Care and Integrity

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This is what they sent me for a quote:

If you are not a homeowner the rate will increase by 10%. The revised Quote was $3531.00 for a year, with $387.86 down payment. The Quote was $3523.00 only $8.00 difference once information was entered in computer.

This si what I wrote them:

$3523 Plus 10% = $352.30 Correct? Should be $3875.30 NOW WHERE IN THE HELL DID YOU GET $4772.00

I want to talk to Michael please, you don't know what you are doing...I am cancelling our commercial policy this week...

How did you get $4772.00 which is $1249.00 HIGHER??? Do you know what you are doing there...please put someone else on this deal...what happened to Estella? I think you are poking me everytime we talk!!!

So I ask to talk to the main d**k and here is what he said:

Weldon, I've discussed with Estella and Fatima the process followed in providing your automobile quote. Although we would prefer more frequent and direct contact by phone to avoid breakdown of communication, I feel you have been given you the best quotes possible based on information provided.

You are obviously unhappy with our efforts to provide you with a timely quote at the best rate possible and have expressed your displeasure. I think it would be best for you to take your business elsewhere and get a clean start. Attached is a Cancellation/Policy Release form that can be printed and signed where marked by the red "X". Return the original by mail. We will request the company to cancel your commercial policy the date of your signature.

So the moral of the story is, if they can't screw you into getting their rate then they want to cancel all the insurance you have with them...is that a way to do business?

I would ask that everyone stay away from them...

Weldon
Richardson, Texas

This report was posted on Ripoff Report on 05/29/2002 05:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Herbert-M-Sheaner-Jr-Insurance-Agency/Dallas-Texas-75214/Herbert-M-Sheaner-Jr-Insurance-Agency-is-a-ripoff-scam-They-quoted-me-one-rate-for-insur-21779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Care and Integrity

AUTHOR: Mike - (USA)

The Sheaner Agency is a family owned independent insurance agency providing personal and commercial lines insurance since 1952.  Our Customer retention exceeds industry norms because of the personal care we give each client. 

We are successful in maintaining long-term business relationships by providing only the best combination of service, price and coverage to each of our clients.

This is the same approach that guided us in our effort to help Weldon obtain the best coverage, price and service for his personal automobile insurance in May 2002. 

Weldon requested a quote for new personal automobile insurance through our agency while maintaining his existing coverage through another agent.

We offered our best quote based on information provided.  No application was signed or received.  No money or down payment exchanged. 

When new underwriting information came to light we estimated the impact to be about 10% however, after submitting information to the insurance company, the result was an increase of approximately 35%.

A revised quote was promptly provided to Weldon. Each quote was accurate when given based on information available and changed only as new information came to light.

At the same time we had a commercial insurance policy in force for Weldon covering his business.  The commercial policy was not canceled or denied, however, because of his intense expression of displeasure and reaction to the the personal auto quote, we offered him a choice of canceling his commercial policy at no cost if he wanted to; the commercial policy remained in force another four months before being canceled for other reasons in September 2002.
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#2 REBUTTAL Owner of company

Care and Integrity

AUTHOR: Mike - (USA)

The Sheaner Agency is a family owned independent insurance agency providing personal and commercial lines insurance since 1952.  Our Customer retention exceeds industry norms because of the personal care we give each client. 

We are successful in maintaining long-term business relationships by providing only the best combination of service, price and coverage to each of our clients.

This is the same approach that guided us in our effort to help Weldon obtain the best coverage, price and service for his personal automobile insurance in May 2002. 

Weldon requested a quote for new personal automobile insurance through our agency while maintaining his existing coverage through another agent.

We offered our best quote based on information provided.  No application was signed or received.  No money or down payment exchanged. 

When new underwriting information came to light we estimated the impact to be about 10% however, after submitting information to the insurance company, the result was an increase of approximately 35%.

A revised quote was promptly provided to Weldon. Each quote was accurate when given based on information available and changed only as new information came to light.

At the same time we had a commercial insurance policy in force for Weldon covering his business.  The commercial policy was not canceled or denied, however, because of his intense expression of displeasure and reaction to the the personal auto quote, we offered him a choice of canceling his commercial policy at no cost if he wanted to; an offer he took advantage of four months later in September 2002.
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