- Report: #1099030
Report - Rebuttal - Arbitrate
Complaint Review: Here Comes The Bride
Here Comes The Bride272 New Road Somers Point, New Jersey USA
Here Comes The Bride - Owner Donna - Ignorant, Rude, Horrible Customer Service Somers Point New Jersey
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I just recently had the WORST experience at this store & it was with the owner Donna. When I was fitted for my bridesmaid dress I was 4 months pregnant. I told Donna that I am usually a size 8-12 in gowns, depending on the make & that I was due to have my baby 8 weeks prior to the wedding & that I would need a bigger gown, a size 16 or 18. When I got the gown from my friend it was about 4 weeks prior to the wedding. When I tried it on it would not even come close to zipping. I looked at the size & it was a 14. I called immediately & spoke with Donna.
I asked her what size dress she ordered me & she looked at the paperwork which said a large. I asked "what does a large mean? Are we ordering tee shirts?" I asked for a new dress & was told by Donna without even taking a breath it was too late to order a new dress & that they would fix it by removing the zipper & adding a corset. Well the bride did not want that or that is the type of dress she would have picked out. I told her they ordered me the wrong size. Long story short she told me about recent girls who have come in after having a baby that fit fine in their dresses because they run & exercise.
I was appalled. I eventually had to take the dress to a tailor & was charged $120 on top of paying $175 for the dress. The fabric alone costed me $50 to add to the dress. I spoke with Donna several times & she told me I paid too much for alterations & that I told her to order me a size 14. She wouldn't even say "I am sorry" or anything. She put all of the blame on me. This woman is ignorant & I would NEVER EVER refer her to anyone. DO NOT go to her store
This report was posted on Ripoff Report on 11/13/2013 10:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Here-Comes-The-Bride/Somers-Point-New-Jersey-08244/Here-Comes-The-Bride-Owner-Donna-Ignorant-Rude-Horrible-Customer-Service-Somers-P-1099030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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