• Report: #1043420

Complaint Review: heritage ford-corydon,in

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  • Submitted: Mon, April 15, 2013
  • Updated: Wed, April 17, 2013

  • Reported By: Greg — elizabeth, Indiana
heritage ford-corydon,in
corydon, Indiana United States of America

heritage ford-corydon,in Shop ripped me off corydon, Indiana

*UPDATE Employee: How the story really went

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     2 visits.engine was running rough.autozone  down loads codes free.one says #4 cylinder miss fires.other code is bad senser on exhaust ,same side.so they replace sensor,charge nearly $160.takes 10 minutes.part cost $60.     week later,engine runs worse than ever.i go back to shop with new code down loads from parts store.[free]i  try other guy at desk.complain about other machanic and superviser.was told they did nothing wrong.different machanic says coolant comes out #4  spark plug hole.suggest remove engine head.HA HA!i pay another $80 ,drive home on 5 cylinders.       i take out spark plug.bone dry.start engine ,no coolant comes out hole.SO,i notice plug ain't firing.i put in an old plug,RUNS PERFECT.            Heritage got about $250 from me,a plug cost about $5.wasted 2 days of my time,wasted alot of gas.my complaints went unheard.I`m warning the public about my experences.anyquestions? call Greg (((phone number redacted)))

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This report was posted on Ripoff Report on 04/15/2013 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/heritage-ford-corydonin/corydon-Indiana-47117/heritage-ford-corydonin-Shop-ripped-me-off-corydon-Indiana-1043420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

How the story really went

AUTHOR: Casey - ()

The $120 and $60 is for a repair made in Feb. for replacing an O2 sensor. The $120 labor consists of $88 diagnosis and $32 to remove and install the new part. The vehicle came in with a concern of a check engine light on. I would also like to note we gave the customer a $29 credit from his Owner Advantage Rewards card towards the repair.

Below is the technician's notes from the repair order:


Correction: PCM SELF TEST-DTC P0153 PRESENT

PERFORM PINPOINT TEST

REPLACED HO2S21(LEFT BANK UPSTREAM)02 SENSOR CLEAR AND RETEST

Now, on Apr. 12, (not week later) the vehicle returned with a check engine light on.

Below are the technicions notes from the repair order:


Correction: VERIFIED CEL ON/ CHECKED CODES/ P0304 AND P0316 IN MEMORY/ PERFORMED POWER BALANCE TEST/ MISS ON #4 CYL./ PERFORMED RELATIVE COMPRESSION/ #4 LOW/PERFORMED HYDRO CARBON TEST/ FAILED/ CHECKED PLUG ON #4/ SOAKED WITH COOLANT/ INSPECTED WITH BORESCO
PE/ UNABLE TO DETERMINE SOURCE OF COOLANT/ RECOMMEND REMOVAL OF LEFT CYLINDER HEAD FOR FURTHER INSP

Now, the engine was missfiring because of the fouled out spark plug from being soaked from coolant getting in the #4 cylinder over a period of time. When he put the new plug in, of course it will run perfect. I take great pride in the intregretiy of my shop and I want the true facts to be known.

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