- Report: #1090618
Report - Rebuttal - Arbitrate
Complaint Review: Herman Street
Herman Street2425 Lincoln Avenue Ogden, UT, Select State/Province USA
Herman Street Open Cloner Fraudulent, Scam, Bait and Switch, No Refund, Junkware Ogden UT
*Author of original report: Visa Got My Money Back!
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I wanted to burn some videos to a DVD so I purchased this product called "DVD Cloner" as I turns out I thought I was ordering something that would do the job. I was wrong. I went back to their website to inquire if I could get a refund. They don't have a normal e-mail address you have to ask your questions on line so I had to put in one of their bloomin' "Support Tickets." I next get an e-mail saying they will get back to me in 24 hours. As of this writing, 9 October, it's been over a week and I still haven't heard anything. In the interim I was able to get a regular e-mail address and sent them a normal e-mail describing my issue. They didn't respond to that either. They have a phone number on their website but when you call it you find out it's another company which had no record of my purchase.
Yesterday I got a "promotional" from this bloody company to buy some more of their junkware. I thought you blighters got a lot of cheek. However, this time their was a phone number and address so I called the number and got some person on the line. I explained my problem and she said "we can offer you an exchange." I told her I didn't want a bloody exchange I wanted a refund. Then she said "I'll have to transfer you to our technical department so they can help you with a refund." Needless to say, this is no technical department since I was put on hold to a dead line.
My guess is is that this so-called "company" is just a back-room operation that warehouses a lot of junk with one person answering the phone, a phony website and a place where one can make inquiries to which no one responds.
Well, I really bottled it since I should have come here first but at the time I was in a bit of a hurry and didn't think to check this place out first. So, at the end of the day I learned a huge lesson: check first. I guess the jokes on me. I probably don't have to say this but unless one know for certain that the company is really legit like Amazon, etc. check here first BEFORE you invest your hard earned quid on some junk.
Cymru am byth!
PS: Why can't someone do something to shut down places like this? This is out-right FRAUD! Right now I have steam coming out my bloomin' ears.
Oh, before I sign-off I happend to check my e-mail and received this little diddy:
Thank you for your phone call. I am sorry you are not happy with your product. At Herman Street, we stand behind our products by offering a 30-day, money-back guarantee on unopened products. I'm afraid that because this software has been downloaded, we are unable to cancel out this order. We can however offer an exchange. I would recommend the following software: http://store.hermanstreet.com/software/photostage-slideshow-pro-download/
The security seal on computer software must be undamaged for the product to be considered unopened, successful downloads are considered an opened boxed product.
Defective merchandise will be replaced with the exact same item only.
Refunds or credits apply to the cost of the product only. They do not include original or return shipping and handling charges.
Customer Service Representative
Toll Free: (866) 648-2140 | Fax: (801) 917-5341
2425 Lincoln Ave. | Ogden,Utah 84401
This report was posted on Ripoff Report on 10/09/2013 08:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Herman-Street/Ogden-UT-Select-StateProvince-84401/Herman-Street-Open-Cloner-Fraudulent-Scam-Bait-and-Switch-No-Refund-Junkware-Ogden-UT-1090618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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