- Report: #1075891
Report - Rebuttal - Arbitrate
Complaint Review: HerRoom
HerRoom8941 Empress Row Dallas, Texas USA
HerRoom Items received were at wrong size, only 1/2 was granted upon return. Customer service said that I did not respond to their contact e-mails and they had donated the returned items that were damaged. I even could not try the items, sure there was no damage, as well as no e-mails from this company. Dallas Texas
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After I received "not as described" items in 7/8/13, I even was not able to try them, as they were wrongfuly sized. I had packed them into same bags they came in and sent them back. I was checking my e-mail every day to see if return was received, but there was none. When I received a credit card report, only $64 was credited instead of $114.
Kimberly of customer service said that 2 of my returned items were marked with the pen - damaged, so they can't issue a refund. She said that because I did not respond to their 3 e-mails (!) they had donated (!) my items and don't have them avaialble any more. When I asked her to send me those e-mail, she sent me e-mail, dated 8/14/13, which did not have other dates on a top, as any re-sent e-mail would have. [continued below]....
I also provided them with my contact phone during registration, but there were no calls from themwhatsoever. Kimberly stated that HerRoomis an internet company which only operates via e-mails. So why there were asking for my phone contact? Why this condition was not stressed anywhere in company policies?
I believe that they have many returns, because the items are not as described and do not fit at all, therefore it's a very convenient way to keep the money and merchandise.
This report was posted on Ripoff Report on 08/14/2013 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/HerRoom/Dallas-Texas-75247/HerRoom-Items-received-were-at-wrong-size-only-12-was-granted-upon-return-Customer-ser-1075891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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