- Report: #1125593
Report - Rebuttal - Arbitrate
Complaint Review: Hertz
Hertz3501 Capital Blvd Raleigh, North Carolina USA
Hertz Threatened me, charged me and lied to me Raleigh North Carolina
*General Comment: Hertz 24/7
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You just can't trust Hertz. I had some work done on my car at a local repair shop in October 2013. They provided a Hertz rental car as part of the service - no charge to me. Late in the evening a couple of weeks later I received a threatening call from Hertz collections wanting me to pay for the rental. I told them the repair shop paid the bill. A week later, in the late evening again, I got another call from Hertz collections, threatening to sue me and ruin my credit rating if I didn't pay immediately. I paid the $38.00 under protest. I contacted the local Hertz office the next day to get the problem corrected and get a refund. They said they had to contact the corporate office. It's now February 21, 2014.
Every time I called the local office they acted like it was the first they had heard of the problem and they would have to contact the corporate office - I spoke with the same person almost every time I called them. They never called me back with information, despite their numerous promises to do so. Now, almost four months later I have made more than 30 calls to the local office and, despite NUMEROUS promisies, I still haven't received a refund from Hertz.
I suggest you use any other car rental company. I know that I'm going to.
This report was posted on Ripoff Report on 02/21/2014 08:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hertz-/Raleigh-North-Carolina-27604/Hertz-Threatened-me-charged-me-and-lied-to-me-Raleigh-North-Carolina-1125593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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