Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1307199

Complaint Review: HERTZ at LAX - Las Angeles California

  • Submitted:
  • Updated:
  • Reported By: LarryK — Great Bend Kansas USA
  • Author Not Confirmed What's this?
  • Why?
  • HERTZ at LAX 9000 Airport Blvd. Las Angeles, California USA

HERTZ at LAX Danial - Mgr? Hertz employees not trained Los Angeles California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Reserved a car with Hertz at LAX for 5/12 through Expedia.com. Upon arrival at the rental location I was asked for ID and a credit card. Presented the agent with my photo ID and credit card with signature on back of card and was told the credit card would not work. Said that the card had to have my name on it. The only card I had on me at the time was a company credit card and I told him my other cards were 1500 miles away so what could we do....

He told me there was nothing that could be done and offered no other suggestions. I asked to speak with a manager and was told he wouldn't be able to help me but I insisted and in a few minutes both the agent and manager came back to the counter... both smiling.... more like a smirk. First thing out of the mangers mouth was "Did you read your contract". I explained that this was the same card I had used with Expedia to rent the car and my flight tickets and he was quick to point out to me that I had only reserved the car and had not rented it. When I asked if there was anything that could be done he told me nothing could be done and started to walk away leaving me standing at the counter two hours away from my destination without a car.

 

Back to the airport I went on the shuttle to figure out what to do. As I was waiting I called Hertz to try and figure out what could be done. First person I talked to said nothing could be done without a card with my name on it... I asked for her superviser and was told the branch manager at the location I was trying to rent from had more say so than she did..... so I asked to talk to someone that had more clout than the branch manager..... That person basically told me the same thing.... nothing they could do.

 

Other arrangements were made no thanks to Hertz and I arrived at my destination 6 hous later than planned but we made the most of what we could. When I got back home I did some research on the Hertz website and found this bit of information.... Company credit cards are accepted as long as the signature on the back matches the card holder...... How about that, all my bases and I was still denied a car rental. Not only that but no one I talked to had any idea of what the company policy was regarding company credit cards.

 

Not saying this had anything to do with race but I felt very prejudiced against at the rental location, so maybe some sensitivity training might be in order for Hertz employees.

This report was posted on Ripoff Report on 05/23/2016 08:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hertz-at-lax/las-angeles-california-90045/hertz-at-lax-danial-mgr-hertz-employees-not-trained-los-angeles-california-1307199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now