- Report: #924556
Report - Rebuttal - Arbitrate
Complaint Review: Hertz Car Rental
Hertz Car Rental24001 Via Fabricante Suite 101 Mission Viejo, California United States of America
Hertz Car Rental Waited well over a month for a refund then got told we should not be allowed the money back at all Mission Viejo, California
*General Comment: Hertz is made up of pieces of s***
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It was marked accordingly on my paperwork but they forgot to update it on their system. When I returned the car they charged over $73 for the gas to fill it up to 7/8 from 2/8. I brought this to their attention and got the run around for over a MONTH!!!! The 5th week after we had rented the car I called to chase up our refund again - the manager was incredibly rude and could not have cared less that we had waited so long for our money back. Disgusting lack of customer service - had it been the other way around we would have been hounded by them! Never ever use Hertz - they have no customer service training for their staff because they do not care about you or your patronage.
This report was posted on Ripoff Report on 08/08/2012 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hertz-Car-Rental/Mission-Viejo-California-/Hertz-Car-Rental-Waited-well-over-a-month-for-a-refund-then-got-told-we-should-not-be-all-924556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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