• Report: #742896

Complaint Review: hertz rent a car

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  • Submitted: Mon, June 20, 2011
  • Updated: Tue, October 11, 2011

  • Reported By: Esther — mount. pleasant North Carolina United States of America
hertz rent a car
miami, Florida United States of America

hertz rent a car american car solutions hertz gave my credit card info to american traffic solutions and charged my card miami, Florida

*Consumer Comment: The Card is Legal however inaccurate Charges are not

*Consumer Comment: Also

*General Comment: Hertz or their partner screwing up. Charge back!

*Author of original report: hertz hurting

*Author of original report: still having trouble

*Consumer Comment: Because you likely agreed to it in the rental contract.

*Consumer Comment: Same thing happened to me

*Consumer Comment: Toll road ticket??

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rented  a car  from hertz rental ,11 days later a charged showed up on my credit card.
 never even heard of the company american traffic solutions.  How can a company ive never even
 heard of charge my credit card.


This report was posted on Ripoff Report on 06/20/2011 07:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/hertz-rent-a-car/miami-Florida-/hertz-rent-a-car-american-car-solutions-hertz-gave-my-credit-card-info-to-american-traffic-742896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

The Card is Legal however inaccurate Charges are not

AUTHOR: bluezs - (United States of America)

I too have recently been charged with toll charges from Florida as I was in the Ohio area. I was never given "Due" process which means I was not provided with the date, time and location of the toll prior to my card being charged. After talking with Ats, Platepass and Lynn from Hertz Executive in NJ they wanted to just reverse the charges and not look into them having a systemic problem of verifying the car vs the plate vs the actual rental agreement. So ken stop giving excuses!
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#2 Consumer Comment

Also

AUTHOR: mr rik - (USA)

report your card lost.
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#3 General Comment

Hertz or their partner screwing up. Charge back!

AUTHOR: voiceofreason - (United States of America)

Hertz or their toll collecting partner must be screwing up. One or the other neglected to remove you as the user when car was rented out again, probably the toll collection agency. Charge back and let your card issuer fight with them and if they don't provide 1 day resolution for you make BBB complaints against Hertz and the biller and let BBB sort it out!
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#4 Author of original report

hertz hurting

AUTHOR: Esther Beauchamp - (United States of America)

i have received another this time from AZ  will hertz ever be done with the tolls
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#5 Author of original report

still having trouble

AUTHOR: Esther Beauchamp - (United States of America)

  went on trip in april now in july  still having trouble having strange companys  withdrawling money  on the card i used at hertz ? 

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#6 Consumer Comment

Because you likely agreed to it in the rental contract.

AUTHOR: Ken - (USA)

I would bet your contract provided for this.  It would cover tolls, tickets, damage that you incurred.

One poster said it's illegal to provide card information to another party...how so, in this case?

I think you're going to find, it's all legal.....sorry.

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#7 Consumer Comment

Same thing happened to me

AUTHOR: BIC - (USA)

Same thing happened to me... I rented a car in Denver, CO on June 9th and all of a sudden today I found a charge from this company American Traffic Solutions in Scottsdale, AZ. I did some research to find out about the company, and it turns out that Hertz just gives your credit card number to this company for some toll program (similar to EZ Pass). Hertz never tells you about it. Its not legal for them to give your credit card number to another company. I called the corporate office today and left a message. I let them know they had till Tuesday and then I would be filing a complain with the Attorney General and FTC. Hope this helps a little.
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#8 Consumer Comment

Toll road ticket??

AUTHOR: Ken - (USA)

Sounds almost like you incurred a toll road fee/ticket or a parking/red light ticket?

Ask Hertz for an explanation.

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