- Report: #1107148
Report - Rebuttal - Arbitrate
Complaint Review: Hertz-Rent-Car
Hertz-Rent-Car6033 S Sossaman Rd Mesa, Arizona USA
Hertz-Rent-Car Beware!!!! Mesa Arizona
*Consumer Comment: Deposits..
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Worst rental company ever. Was very happy about the price for our PREPAID/PER CHARGED rental but after we arrived at the airport on 11/3/2013 was told by a very rude employee of Hertz that we also needed an additional $200.00 deposit on our major credit card. He told us it was in the fine print, which it is not. Left us stranded at the airport 80 miles from our destination as we didn't have the additional funds on the card. After 8 days I called Hertz as we still have not been credited for the amount charged and upon calling was put to 4 people and was told we were a NO SHOW at the airport. We have witnesses at both Enterprise and Alamo as they were trying to help get us in a rental after Hertz was so rude..Bottom line be careful when renting a prepaid rental and stay away from HERTZ!!!! **As an update today is 12/15/2013 and still have not been credited or even contacted by any member of Hertz. Even a 1 star rating is too much for this company.
This report was posted on Ripoff Report on 12/15/2013 08:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hertz-Rent-Car/Mesa-Arizona-46516/Hertz-Rent-Car-Beware-Mesa-Arizona-1107148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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