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Report: #784126

Complaint Review: Hertz Rental Cars - Waco Texas

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  • Reported By: TrappedInTexas — rogers Arkansas United States of America
  • Author Not Confirmed What's this?
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  • Hertz Rental Cars Airport, Waco TX Waco, Texas United States of America

Hertz Rental Cars Trapped In Waco, Texas

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My daughter rented a car from Hertz to drive to Texas for her husband's grandmother's funeral.  On the way back, they had a flat tire on the interstate and bent the rim.  Hertz at the Waco airport refused to trade them cars because the one they got it from was not a franchise store.  They were told they could go get a new tire and rim and Hertz would reimburse them.  Well, on Sunday, in Waco, TX, there is nothing open that would have both.  They had to spend a night in Waco, pay for a hotel, loose a day of work each and a day of school for my grandson.  They were also told that night that they could turn in their rental car and rent one from that facility.  It would only cost $253 plus $200 deposit because it was 1 way back to Arkansas.  WTF  Roadside Assistance finally got involved.  As of Sunday night late, they were told that their rate of $49 would be honored but they would still have to have a $200 deposit.  Upon arrival Monday morning at the Hertz in the Airport, they kids were told that their credit score was not high enough to rent a car from them.  Again...WTF!!!!  OH, and by the way,, this facility will not take a parents credit card over the phone so that I can get my kids out of that God Forsaken facility in Waco TX airport. 

This report was posted on Ripoff Report on 10/03/2011 08:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hertz-rental-cars/waco-texas-/hertz-rental-cars-trapped-in-waco-texas-784126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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