- Report: #991371
Report - Rebuttal - Arbitrate
Complaint Review: Hertz
HertzOrlando Airport Orlando, Florida United States of America
Hertz Forced to pay extra insurance charge without explain clearly Orlando, Florida
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After we returned the car, and received the receipt. We realized that the extra insurance options shows and saying the amount is charged on my card. Then we went back to Hertz counter and talked the the manager name Jared. He didn't really help and said that Tome did mark down what he went through and h did everything right. We then told him that Tom didn't actually explain that those extra insurance options didn't include in our package and those are extra. But this manager didn't really wanted to talk to us since he kept saying they didn't do anything wrong and we did sign the paper.
So they charged us almost double our car rental. This is how they treat and trick customer. We will not rent from Hertz again. Be careful.
This report was posted on Ripoff Report on 01/04/2013 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hertz/Orlando-Florida-/Hertz-Forced-to-pay-extra-insurance-charge-without-explain-clearly-Orlando-Florida-991371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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