- Report: #815553
Report - Rebuttal - Arbitrate
Complaint Review: Hewlett Packard - Tech Support
Hewlett Packard - Tech Support3000 Hanover St. Palo Alto, California United States of America
Hewlett Packard - Tech Support HP Tech Support Broke My Computer Twice & Refuse To Take Responsibility Palo Alto, California
*REBUTTAL Individual responds: HP IDIOTS
*Consumer Comment: USB
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The First female Tech Support person actually managed to erase all my drives and when she realized what she had done, she hung on me. My computer was only 2 weeks old at that time. I called corporate and they sent me back to the store to get a new computer. The 2nd time was in November, 2011. I called Tech Support because my laptop was acting up. But I could use it. Just a little frustrating. The tech support guy said I needed a new USB Flash Drive to re-install my Operating System which cost $43.42. I glady ordered it, not realizing it was scam to get me to order a new computer. When it arrived, I installed it and when the installation ended, I got messages saying my computer could not be restarted. That was the death of my computer. I called Tech Support again, and the man I spoke to wanted me to buy a new computer!! I finally called and got a case manager who sent me out another USB drive but my computer woud not restart at the end. When I called the case manager to let him know it did not work, he basically said if I want to send it in to be fixed I could for $160+++, or we are done! NEVERMIND THEIR USB DRIVE KILLED MY COMPUTER.....I ACTUALLY PAID $43.42 FOR THE ABUSE. The right thing for them to do is either replace my computer or fix it at no charge. Really a SCAM COMPANY.
This report was posted on Ripoff Report on 12/29/2011 05:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard-Tech-Support/Palo-Alto-California-94304-1185/Hewlett-Packard-Tech-Support-HP-Tech-Support-Broke-My-Computer-Twice-Refuse-To-Take-R-815553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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