- Report: #815553
Report - Rebuttal - Arbitrate
Complaint Review: Hewlett Packard - Tech Support
Hewlett Packard - Tech Support3000 Hanover St. Palo Alto, California United States of America
Hewlett Packard - Tech Support HP Tech Support Broke My Computer Twice & Refuse To Take Responsibility Palo Alto, California
*REBUTTAL Individual responds: HP IDIOTS
*Consumer Comment: USB
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
The First female Tech Support person actually managed to erase all my drives and when she realized what she had done, she hung on me. My computer was only 2 weeks old at that time. I called corporate and they sent me back to the store to get a new computer. The 2nd time was in November, 2011. I called Tech Support because my laptop was acting up. But I could use it. Just a little frustrating. The tech support guy said I needed a new USB Flash Drive to re-install my Operating System which cost $43.42. I glady ordered it, not realizing it was scam to get me to order a new computer. When it arrived, I installed it and when the installation ended, I got messages saying my computer could not be restarted. That was the death of my computer. I called Tech Support again, and the man I spoke to wanted me to buy a new computer!! I finally called and got a case manager who sent me out another USB drive but my computer woud not restart at the end. When I called the case manager to let him know it did not work, he basically said if I want to send it in to be fixed I could for $160+++, or we are done! NEVERMIND THEIR USB DRIVE KILLED MY COMPUTER.....I ACTUALLY PAID $43.42 FOR THE ABUSE. The right thing for them to do is either replace my computer or fix it at no charge. Really a SCAM COMPANY.
This report was posted on Ripoff Report on 12/29/2011 05:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard-Tech-Support/Palo-Alto-California-94304-1185/Hewlett-Packard-Tech-Support-HP-Tech-Support-Broke-My-Computer-Twice-Refuse-To-Take-R-815553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.