- Report: #1133430
Report - Rebuttal - Arbitrate
Complaint Review: HIGH COUNTRY TOYOTA
HIGH COUNTRY TOYOTA3011 S. Broad Street Scottsboro, Alabama USA
HIGH COUNTRY TOYOTA, Shane Ryan BE CAREFUL DOING BUSINESS WITH THESE PEOPLE, NOT HONORABLE Scottsboro Alabama
*Author of original report: Resolution
*UPDATE Employee: April 2014
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I was working on a deal with High Country Toyota. Quite frankly they did offer me the best deal in all of North Alabama, although most of the other dealers would match it I think (one actually did).
We arrived at an agreed upon vehicle, options and price. The representative told me that he would have to do a dealer trade (common practice in the industry) to get that exact vehicle. This required a $500 deposit. I gave him my credit card information for the deposit.
Less than 24 hours later I changed my mind and sent him two email (he had been very responsive until this tiem) telling him that I had changed my mind and to please either not process the deposit or to process a refund if he had processed it already. The NEXT day (after I told him to stop the process) he ran the deposit through.
I sent him another email and explained that I had changed my mind, and had requested that he not process the deposit payment wihtin three days. Below is his reponse.
Contents of email fomr Shan Ryan, High Country Toyota (this is the ENTIRE response) - "There is no buyers remorse law or 3 day cooling off law in Alabama. I explained to you that it was a non refundable deposit. It cost us money to do the dealer trade. You either lose your deposit or purchase the van."
Let's analyze, shall we? No buyer's remorse in Alabama (true for vehicles, not for ALL transactions by the way) He NEVER explained to me that this was a non-refundable deposit - this response full of attitude - is the first time that was mentioned.
Next, during the course of emails, he indicated they could even provide the option of delivering to my residence. Since I live in an unicorporated area, I am only responsible for State and County sales tax. When I mentioned this to Mr. Ryan his email reply was:
"We have to collect 3.1%. That is mandatory for everybody who purchases a car in Scottsboro."
EVERY other dealer I spoke with (Tennessee or Alabama) stated there would be no issue in collecting the correct sales tax. If I had not already decided to not do business with these people, this kind of attitude would have made me think (at least) twice beofre proceeding.
This report was posted on Ripoff Report on 03/25/2014 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/HIGH-COUNTRY-TOYOTA/Scottsboro-Alabama-35769/HIGH-COUNTRY-TOYOTA-Shane-Ryan-BE-CAREFUL-DOING-BUSINESS-WITH-THESE-PEOPLE-NOT-HONORABL-1133430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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