• Report: #1098359

Complaint Review: High Style Motoring

  • Submitted: Sun, November 10, 2013
  • Updated: Sun, November 10, 2013

  • Reported By: Paul Bunyon — Upper Sandusky Ohio
High Style Motoring
14200 Lambert Rd. Whittier, California USA

High Style Motoring Poor customer service. They sent me defective parts and would not replace. Glad I did not spend any more than what I did. Buyer beware of purchases in California. I have made 3 purchases in California and have been ripped off 3 times. I will never buy anything from California again. Whittier California

*Author of original report: Regarding High Style Motoring Rebuttal

*REBUTTAL Owner of company: Regarding Your Complaint -

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 High Style Motoring, Whittier, California, poor customer service.  I was sent defective parts and they will not replace. Very lucky I did not spend more money than I did. I have made 3 purchases from California and have been ripped off 3 times. I will not make a purchase from California again.


This report was posted on Ripoff Report on 11/10/2013 04:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/High-Style-Motoring/Whittier-California-90605/High-Style-Motoring-Poor-customer-service-They-sent-me-defective-parts-and-would-not-re-1098359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Regarding High Style Motoring Rebuttal

AUTHOR: Paul Bunyon - ()

Dear Brad Gordon,                                            

I contacted you 2 to 3 times about replacing the defective parts you sent me, but you never responded.  I could not believe you did not respond over something so trivial to you, but a big problem for me because the parts are laying in piles on your videos when you replace the 50cc to 70cc.

I have since ordered the parts spending more time than I wanted thru other companies.  My moped is running excellent, but I will order future parts from you as needed at the 50% discount, and I will post this on the report if possible.

Paul

 

 

 

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#2 REBUTTAL Owner of company

Regarding Your Complaint -

AUTHOR: Sales and Service - ()

My company has been family owned and in the same location since the year 1987. During the past nearly three decades we have been dedicated to providing each and every one of our customers with the unsurpassed service and satisfaction they deserve.

These are not just idle words typed on a screen but it is our promise and commitment to all of our local and out of State customers.

As a matter of fact, I have to thank one of my out of State customers, Frank, from the great State of Texas that just recently brought this complaint and this particular website to my attention otherwise I would not have been aware it existed and not been able to properly respond. Thanks Frank!

Paul, if you indeed purchased parts from High Style Motoring and this is a valid complaint and not just one of our spiteful competetors, here is my promise to you:

1. I will IMMEDIATELY and PERSONALLY ship you the parts in question 100% free of charge (including shipping).

2. The parts we provide you will come with a free LIFETIME warranty.

3. Any further parts you may purchase from us will be sold to you at a 50% discount, regardless if they are on sale or not at the time of purchase.

Please feel free to call me directly at (562) 945-8361 Monday through Saturday from 10am - 6pm P.S.T.

I look forward to your call and the opportunity to make this right.

 

Brad Gordon

Owner

High Style Motoring

 

 

 

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