- Report: #1119946
Report - Rebuttal - Arbitrate
Complaint Review: Higher One
Higher One115 Munson St New Haven, Connecticut USA
Higher One Higher One is a scam, and you con't have to use their services, despite what you've been led to believe New Haven Connecticut
*UPDATE Employee: Thank you and clarifications
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Higher One is a banking service that is typically used as a form of college refund services. Students whose colleges use Higher One as a refund service are generally led to belive that the Higher One card is the only form of refund preference, although that isn't the case. It's not legal for a college to force students to become customers to a private banking entity, and if you dig hard enough, the Higher One site does offer the option to receive your refund to your personal bank account, but the information isn't exactly clearly displayed, and it's a bit difficult to request this preference.
I have heard that if you cut up the card upon receiving it you will receive your refund check in the mail, but I personally wouldn't attempt this as I can foresee all kinds of delays and BS on Higher One's or your school's behalf. When I spoke to a Higher One representative about receiving a check from my school, I was told that my school did not issue refund checks, so I'm not really certain what would have happened to my refund if I had cut up my Higher One card and never changed my refund preference with them, which still doens't sound legal, but a lot of illegal activities take place that go unreported or undetected because people don't know their rights, or don't have the funds to pursue legal action.
Higher One is a scam service that chargeds all sorts of penalties and fees to use their service. It's really not a good way to receive your refund, so I recommend you change your refund preference as soon as you receive the card in the mail, then cancel your account with them without using their services. Despite gaining millions by leeching fees from their student customers, Higher One is not interested in providing decent customer service to the people they glean their millions from.
After a falling out with Higher One regarding an incident with my account that left me in the negative, thanks to Higher One reaching into my account as they pleased, and exceptionally rude and poor customer service, I changed my refund preference to my personal bank account and closed my Higher One account.
Higher One has done nothing to address my issue except accuse me of being in the wrong. I refuse to discuss anything further with Higher One until they drop their "my way or the highway" tactics, and I have submitted a formal complaint to the BBB about their deceitful and predatory business practices. I urge anyone else who has experienced underhanded dealings with Higher One to do the same.
My only regret in dealing with Higher One is that I did not change my refund preference and close the account as soon as I received the card. Shame on them and the schools who push this scam card onto their students.
This report was posted on Ripoff Report on 01/31/2014 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Higher-One/New-Haven-Connecticut-06511/Higher-One-Higher-One-is-a-scam-and-you-cont-have-to-use-their-services-despite-what-y-1119946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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