I own a townhome that is managed by Crestmore Management-Michael Whitcomb (the worst sort of person-beware he is not only dishonest but unpleasant and difficult to deal with) BEWARE OF CRESTMORE MANAGEMENT!
I was diagnosed with breast cancer and had to rent my place out while I went home to my families house for treatment. At the time I was waiting for a reimburmsent for damage from a common water pipe leak that the HOA insurance was supposed to issue.
I had only received $300 or so for some materials and they still owed me about $2200 for what I paid the contractors. I had tried and tried to get an answer on when I was to get the
money back but the manager never responded. Finally I spoke with accounting and made an arrangement. They were to pay my HOA fees with it since I was now out of work. SO off to my families I went for some fun radiation treatment. After eight
months I get a call from my renter who said she was served with papers regaring HOA fees. The firm who represents the HOA, Hindman Sanchez was ordering her to pay her rent to them. I was shocked to find out that Crestmore has been fired, no HOA
credit was applied, a lien had been filed on my house and I was being sued for back HOA fees. Of course the new managment company had no record. Hindman Sanchez charged me nearly $1500 in legal fees for this because they claim they could not find
me although the HOA sent me payment envelopes and monthly newsletters to my new address. I was just filing bankruptcy from medical bills at the time, and was very sick. I arranged to pay off the lien (this did not include what was racking up after that amount because the current HOA fees I was sending
was being applied to the past due and they were charging me for interest and fees for being late!) and arranged to have my renter send part of her rent to them to make agreed payments. They returned almost every check, saying there was something w
written in the notes section and they couldn't take it. They charged me $80 for each check and then filed a lien on the new amount we were making payments on. They again added legal fees as well as interest.
I returned to COlorado when I was finally able to work, I made arrangments again. Everytime I was in the middle of working the payment schedule we agreed on, they would file or serve me
with something new and continue adding more fees so the amount would never change! I requested a ledger because I wanted to see why my balance was going up $1000 everytime I paid $1000. They said if I continued to make payments, I would stop the
actions. They took 3 months to get the ledger to me (I made the payments) and was shocked to see that they charged me legal fees, interest and late fees for the 3 months I waited! Then I call and find out I have been transferred to the
forclosure department! The paralegal tells me that they have not added a flat rate of $3500 to the amount I owed because they had initiated forclosure proceedings. I couldn't believe that they could do this without notifying me. So I called the courts. They told me there were no forclosure papers filed,
yet they wanted me to pay this $3500. I told them that it is unethical to charge me for something they haven't done and took a loan out to pay off the amount minus the BS $3500 as well as the last 3 months of charged. I thought they would accept. They
hever got back to me. While they were "presenting my offer". I got served with forclosure papers! Apparently they had started the process 3 months ago when I requested the ledger and made a payment arrangement and they never properly served me but had to so they could get away with the $3500!! Now, I continually tried to make payments, and even pay it off. I offered to send
them $4500 of the $9000 they were asking for, (keep in mind I never got my $2200 back and even was including more than half their BS legal fess just so I could get rid of this nightmare!) They continued to stall saying they would get back to me so
they could charge and file and charge some more until the amount was so high I couldn't pay it and they can take my house! I had to use the money to get a lawyer and he said this firm is notorious for this. SO, if you have to deal with this
company for anything, GET A LAWYER RIGHT AWAY. I am still waiting for a pay off amount. I put my house on the market and it is under contract and they are purposely not repsponding so I will be forced to pay $9000 (it was orginally $2111!!!). My
attorney gave them an offer 3 weeks ago and they have not called back. They obviosuly don't want me to pay it off. They want to take peoples homes. This was all because Michael Whitcomb is dishonest and incompetant. BEWARE OF THESE 2 COMPANIES. SAVE ALL PAPER WORK and log ALL CALLS. Better yet,
NEVER hire Crestmore or buy a place managed by them. If you have to deal with Hindman Sanchez, don't even answer the phone without a lawyer. They have proved that they will lie and cheat you!