• Report: #586645

Complaint Review: HIT WEB DESIGN - HERITAGE WEB SOLUTIONS

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  • Submitted: Sun, March 28, 2010
  • Updated: Fri, April 16, 2010

  • Reported By: Will — Pensacola Florida United States of America
HIT WEB DESIGN - HERITAGE WEB SOLUTIONS
Provo, Utah United States of America

HIT WEB DESIGN - HERITAGE WEB SOLUTIONS HIT Web Design misinfromation, delays, sabotaged my business, hijacked my domain name Provo, Utah

*Consumer Suggestion: Some advice for you Will

*Author of original report: screenshots

*Author of original report: Screenshots: Batch 1

*UPDATE Employee: Working With Customers

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There have been a variety of issues spanning billing, "service" provided, misinformation, sabotage, etc. In March 2009, I contacted this "business" to have a website developed. I was told it would take approximately 1 month to complete, but 6 months later I was still being jerked around. I was misinformed about the capabilities of the system. The excuse given was that the first account manager assigned to my account was not trained for ecommerce. I take that excuse as an inadvertent admission that they didn't even see fit to assign appropriate personnel. The design person had to be told repeatedly to take my personal information out of my business site. I discovered months later that it still was not all removed.


The product entry person kept telling me to look over the site to make sure everything looked good or to report anything that needed to be fixed. I kept pointing out problems which were simply covered up instead of fixed. After my project was simply put on hold because noone was assigned to fill in when she went on vacation for 2 weeks, which was 5 months into this 1 month project, I emailed her telling her that I was concerned about the programming issues persisting after the site went live. She responded by denying any knowledge of the programming issues which she spent several weeks covering up. Her supervisor then kept telling me to point out the problems after I got him involved. Of course, I had already pointed out that she had covered them up so that I couldn't point them out.


I told them that I wanted my account terminated, and that I wanted my money back. I also insisted that they delete my card number form their system because of what I had heard & read about their billing practices. I disputed the transactions with my credit card company, but Heritage lied their way out of it. I paid another company to develop my website for me, but Heritage would not release my domain name. I don't know if this was just another act of sabotage or some ridiculous attempt at extortion (come back to Heritage if you want your domain name). Heritage has started running my card again. I am not just willing, but would be very enthusiastic about discussing this with the media. The only way this type of "business" can get away with this is that most people can't afford to pay $200 per hour for some law firm to maybe do something about it.


This report was posted on Ripoff Report on 03/28/2010 11:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/HIT-WEB-DESIGN-HERITAGE-WEB-SOLUTIONS/Provo-Utah-84604/HIT-WEB-DESIGN-HERITAGE-WEB-SOLUTIONS-HIT-Web-Design-misinfromation-delays-sabotaged-m-586645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Some advice for you Will

AUTHOR: Robert - (USA)

I'm afraid that if you have a dispute with your new hosting service, you might find yourself in a similar situation.  Your new domain name is NOT REGISTERED to your company.  I performed a "whois" and your new domain name is registered to your new hosting service.  You might want to change this.  Many hosting services do this (I don't) and it gives them the opportunity to hold your website hostage if you don't pay the bill or have a dispute. YOU DO NOT OWN YOUR NEW DOMAIN-your hosting service does!

More importantly, your new website is NOT using TLS/SSL when requesting consumer personal information.  Your new website IS USING TLS/SSL for requesting credit card information but not for the personal information (name, address, telephone number, email address, etc.) required before the payment information.  In the interest of internet security, your website should use TLS/SSL for both forms of information gathering.

Also, your new website does not list your Terms of Service!  When I clicked on the TOS link, your site presented a repeat of your privacy policy.  This is a biggie from a consumer's point of view.

I own a computer services company.  I am not trying to get your business.  I'm offering you this information to help you fine tune your new website and improve your position on the internet.

I suggest you change these items immediately.

Good luck.

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#2 Author of original report

screenshots

AUTHOR: WillVGO - (United States of America)

It seems my screenshots didn't load properly, but they can be viewed with captions here:
www.myspace.com/498791277
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#3 Author of original report

Screenshots: Batch 1

AUTHOR: WillVGO - (United States of America)

Because Heritage continues to deny any fault in this situation, instead continuing its "some people are never happy with anything" attitude about what they have done, I am submitting screenshots as proof of what I have been saying.  I am also calling on anyone who reads this who has also been vicitmized by Heritage to contact me.  You'll find my email address, yes my personal email address in the screenshots for my business website because that it something that was left in after I said to remove all of my personal information.  Given the number of screenshots I wll be uploading, I will be doing it in stages.  In the first batch will be images from the site they claimed was a live site, even though it was still just in the pending approval stage since they were jerking me around so much.  Anyone interested in seeing my working site, simply do a search adding the word "online" to the domain name since Heritage prevented me from using my domain name after I went with another company.  They have yet to explain that act, whether it was simply another act of sabotage or some ridiculous attempt at extortion to get me back with them.

Notice the url, is not a site that would be found in a normal search, but this is what they claimed was a live site when I disputed the transactions with my credit card company.
The screenshot with the manufacturer dropdown is where some of the product codes were showing up, one of the programming issues that they covered up.
On the individual product display pages is where additional & incorrect images appeared with many of the items, another thing that was being covered up.
Again, notice my personal email address on my business site.
Then notice the weight listed, a parameter that was never a part of the data I submitted.
Admittedly a subjective issue, but still not good business, the navigation was ridiculously substandard.
I don't know for certain what that red out of stock is for.  The only thing I can think of is that they told me to put 1 for everything for the inventory, so strangely, by following their advice, it seems that I effectively prevented anyone from ordering 2 of anything.  I noticed this during the dispute, at which time, they refused to communicate with me, so I couldnt ask.
Again, notice the address is not that of a usable site, even though they told Discover that the site was live.
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#4 UPDATE Employee

Working With Customers

AUTHOR: Hit management - (U.S.A.)

It is our best interest to work with customers who have concerns in order to reach a reasonable and fair resolution and establish a long term business relationship. We are dedicated to demonstrate our respect and commitment to all of our clients. There are those however, who will never be satisfied, despite our best efforts. Often we go above and beyond what is fair to the company to satisfy a displeased client.

If you have a specific complaint or concern, please communicate with me directly at CEO or QCA @hitwebdesign.com

Warmest regards,
Quality Control Administrator
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