• Report: #563583

Complaint Review: Hit Web Design

  • Submitted: Tue, February 02, 2010
  • Updated: Fri, February 19, 2010

  • Reported By: Prat — Atlantic City New Jersey USA
Hit Web Design
Provo, Utah United States of America
  • Phone:
  • Web:
  • Category:

Hit Web Design Heritage Web Solutions Deceitful Sales Practices, Ghost Customer Service, Incompetent Technical Support Provo, Utah

*Consumer Comment: Right!

*UPDATE Employee: Working With customers

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My experience with HIT Web Design (Heritage Web Solutions) was and continues to be a complete nightmare.  Every man I talk to sounds the same as the last.  When I spoke to the salesperson, he overpromised what they could do.  I was looking for a very simple website and explained in great detail what I needed.  One year later, they not only did NOT deliver a website, but jump through hoops trying to explain why they failed.  No one was accountable for anything and they blamed me for "breaking" the site.  I am in the process of speaking with other people who have experienced the same thing. Please email me at (((redacted))).  I am going to let everyone I know of the experience I had.  When they respond back on here to say they would love to work with me and that customer service is their number one concern, it is a lie.

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This report was posted on Ripoff Report on 02/02/2010 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hit-Web-Design/Provo-Utah-/Hit-Web-Design-Heritage-Web-Solutions-Deceitful-Sales-Practices-Ghost-Customer-Service-I-563583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Right!

AUTHOR: chalkboardbandit - (United States of America)

I the TOS agreement there is an area that says Hit has the right to end service for no reason at all & at anytime, charge for compensation due from hard work done! Vertually, you don't have to do anything if you don't want. HWS can take money, play with a couple of TEMPLETS, cause customers to panic, get into a dispute, drop and keep money & that is that. YES, YOU DO USE TEMPLATES!!!

In another part of your TOS, Electronic Delivery Policy'. Well, MY account manager failed to contact me the last 49 days of dealing with you. Infact, the  account manager never contacted me again.  You need to watch those Venue Services! You just never know what you're going to get!

There is more where that came from.

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#2 UPDATE Employee

Working With customers

AUTHOR: Hit management - (U.S.A.)

Although the cusotmer above believes it is a lie when I state that I am willing to work with you, I assure anyone reading this that I am happy to continue to work with any customer who is willing to work with me.

It is in our best interest to work with customers. In most cases we go above and beyond what is fair to the company to satisfy a displeased customer.

If you have a specific concern, please contact me directly at CEO or QCA @hitwebdesign.com

Warmest Regards, Quality Control Administrator
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