- Report: #1053820
Report - Rebuttal - Arbitrate
Complaint Review: Hiton
Hiton7930 Jones Branch Dr McLean, Virginia USA
Hiton ADVANCE PURCHASE INTERNET RIP OFF - SCAM McLean Virginia
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On May 15, 2013, I booked a room with the Hilton for May 18, 2013 - 72 hours before my stay - since my child was playing in a soccer tournament. Upon arrival, after being forced to valet park my car and loading my belongings on the cart - I went to check in at the front desk to be told that my reservation was set for WEDNESDAY, MAY 29, 2013. I told the front desk this is apparently an error and requested to check in and offered to pay extra. Was told the hotel was sold out, so I packed up and drove home. I contacted Hilton to notify them of the mistake to be told that I could not get a refund. When I asked to speak with a supervisor or manager, of course, none was available. In fact, at one point, I was told that the department did not have any managers and on another occasion, I was transferred after waiting on hold for 20 minutes to a voicemail. I sent letters and called over the course of the 11 days prior to the reservation and have not received any response. I then offered to move the reservation to a later time and PAY EXTRA but was told no that there were NO ADVANCE PURCHASE DATES available for the hotel I had chosen- again, those dates were being offered ONLINE, yet the representative told me no.
In my opinion, this is a complete scam, I would have NEVER made a reservation for a day that I was working and my children are in school. Now, I am ripped off by 265.00.
DO NOT BOOK any rooms with the Hilton - THEY DO NOT CARE ABOUT YOU AS A CUSTOMER - only want the money and their staff in this department clearly have not been trained appropriately since they lack customer service skills - they talk to you like you are a problem and become argumentative - AGAIN, the HILTON is in the business of ripping off families and their employees are taught to take your money. Unless you are a Hilton Honor's member, you get transferred to the dungeon with the low class employees who accuse you of making the mistake - Clearly, the internet is set up to rip off people and if this happens to you - take the corporation to small claims - it's about principle.
This report was posted on Ripoff Report on 05/25/2013 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hiton-/McLean-Virginia-22102-/Hiton-ADVANCE-PURCHASE-INTERNET-RIP-OFF-SCAM-McLean-Virginia-1053820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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