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  • Report: #906069

Complaint Review: hobbyetc

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  • Submitted: Tue, July 03, 2012
  • Updated: Tue, July 03, 2012

  • Reported By: Former Customer — Brooklyn Heights Ohio USA
hobbyetc
90 West Pearl Street Internet United States of America

hobbyetc Poor Customer Service Internet

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I recently purchased several items from Hobby Etc. I had previously placed and order and had it sent to my vacation rental home nearly 800 miles away. When I placed my recent order they apparently decided to use my vacation home address which I will never visit again instead of my billing address. There is no place to change this during checkout by the customer. Obviously I did not notice when placing the order since I had previously placed about 10 orders with this company prior.

I received a call from the rental office telling me that I had a package....I was confused until the told me who it was from and then figured out that they sent to the same address that I had left special instructions on a prior order. Anyway, I contacted Hobby Etc immediately and asked that they ship to the correct address since I was in need of this item for an upcoming race. Their reply "We will ship as soon as we get the return item" well now I am faced with forfeiting a scheduled race and a crappy company that will not work with me to resolve a problem they created. Looks like its time to do a chargeback with my credit card......amazing how some people think a simple $20 order is worth losing customers and facing a negative report from a major credit card company.

This report was posted on Ripoff Report on 07/03/2012 06:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/hobbyetc/internet/hobbyetc-Poor-Customer-Service-Internet-906069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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