- Report: #1059248
Report - Rebuttal - Arbitrate
Complaint Review: Holiday Inn Club Vacations
Holiday Inn Club Vacations8505 West Irlo Bronson Memorial Hwy Kissimmee, Florida USA
Holiday Inn Club Vacations Misleading and deceptive Kissimmee Florida
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This is a time share promotion. The Vacation Package that we purchased was for "5 consecutive days".
I requested dates for my vacation stay. They sent my confirmation and it was for 4 nights with a checkout on the morning of the fifth day. There is nothing about 4 nights in our paperwork. The word nights is not in the legal description at all. My paperwork shows "five consecutive days" and that is what I was lead to believe by the timeshare representative - a five day stay in the room.
They told me that all hotels charge this way. I was not looking at a hotel stay but possible membership in their timeshare and received this promotion through their timeshare presentation. Any timeshare that I have ever stayed at, does not count the check out day as one of the charged days. Any timeshare that does 7 days ,gives you 7 days and 7 nights. You might check in on let's say Saturday and you check out on the following Saturday, Not on Friday, as this confirmation suggests we must do.
If the package stated"5 days and 4 nights" then I would agree with them. And most assuredly would not have purchased the package. The understanding that I had was 5 days for almost $1000.00. But in actualality, it is $1000.00 for 4 days. That just is not the same! It appears deceptive to me. They have about 4 pages of detailed info. about how you can and can't use this package. There is nowhere, that it indicates 5 days and 4 nights. How hard would that have been to put that in the legal description. Or was it left out on purpose, until you have paid for it and unable to get a refund. I feel this was a very deceptive promotional program, and I am certainly no longer interested in a membership in their timeshare.
This report was posted on Ripoff Report on 06/14/2013 04:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Holiday-Inn-Club-Vacations/Kissimmee-Florida-34747-8201/Holiday-Inn-Club-Vacations-Misleading-and-deceptive-Kissimmee-Florida-1059248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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