- Report: #1078599
Report - Rebuttal - Arbitrate
Complaint Review: Home Affordable Direct | Ripoff Report Verified™ …businesses you can trust. Home Affordable Direct loan modification and pre-qualification company, assists customers with financial objectives for a mortgage. Emphasizes exceptional customer service, Home Affordable Direct utilizes experience, knowledge, and latest technology to provide best possible results and support ensuring highest quality and customer satisfaction.
Home Affordable Direct | Ripoff Report Verified™ …businesses you can trust. Home Affordable Direct loan modification and pre-qualification company, assists customers with financial objectives for a mortgage. Emphasizes exceptional customer service, Home Affordable Direct utilizes experience, knowledge, and latest technology to provide best possible results and support ensuring highest quality and customer satisfaction.1111 Broad Hollow Road Suite 321 Farmingdale, Long Island, New York USA
Home Affordable Direct REVIEW: Home Affordable Direct is dedicated to stopping foreclosures and helping clients stay in their homes. Offering 100% money back guarantee they are confident in their ability to reduce mortgage payments & ease the loan modification process. Home Affordable Direct employs friendly, efficient Financial Consultants who implement quick turn arounds with applications approved as fast as 45 days! Home Affordable Direct receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Home Affordable Direct made a serious commitment, 100% customer satisfaction money back guarantee, & their candidness when processing loan modification lets customers feel safe confident and secure when they choose Home Affordable Direct.
Ripoff Report REVIEW / Home Affordable Direct's Commitment to Customer Satisfaction
Home Affordable Direct joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. [continued below]....
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.
A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ed Magedson - Founder, Ripoff Report
Home Affordable Direct approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Home Affordable did just that. Home Affordable Direct has gone through great lengths to make sure they try and resolve any and all customer issues. Home Affordable Direct has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care of. Home Affordable Direct stated “from the meeting our clients are treated with respect, and as the process advance we become family. We are in a business to save homes and it is something we take very seriously as we create an environment of honesty and results."
HOME AFFORDABLE DIRECT CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
”Home Affordable Direct is an independently owned loan modification and pre-qualification company that provides attentive customer service through the use of experience, knowledge, and technology and has served clients nationwide since 2007. We are THE option for your loan modification needs, with certified agents who are dedicated to providing the best service. We can assuredly tell you that there is no one who cares more about your mortgage modification and satisfaction than Home Affordable Direct.” We have completed hundreds of successful loan modifications, As a result we have vast experience and knowledge to handle even the most difficult and complex cases. We have an excellent reputation in providing quality services in all of our programs. Your feedback, good or bad, is greatly appreciated to help build our companies expectations.”
WHY HOME AFFORDABLE IS BETTER THAN THEIR COMPETITORS
Home Affordable Direct aims to create a trusting relationship with clients while ensuring loan modification approval. Unlike other competitors our Financial Consultants stay in communication with our clients throughout the process. We also have in house attorneys to support our business, the modification process, and to reassure our clients that we mean are serious about our services. In order to set themselves apart from their competitors, Home Affordable Direct exhausts every avenue to complete the task at hand. They provide unique services like a full work and process staff to negotiate the modifications 9 hours a day. This allows them to do 40-60 modification approvals a month. In addition, they provide a stress free environment. They deal with everything themselves, are willing to work until the expected results are complete, and offer a 100% refund if the job isn’t done properly.
Home Affordable Direct / Statements from the CEO.
”My name is Javier Gutierrez and I am the Chief Executive Officer of Home Affordable Direct. I would like to thank you for taking the time to review Home Affordable Direct. Home Affordable provides a seamless and efficient loan modification process. Contact us or visit us at our office to speak with one of our experienced Financial Consultants and see why our personalized appointments make us the best Modification Service. We look forward to meeting you and hope to relieve financial stress and help you and your family live comfortably in the house you've worked so hard to make a home."
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Home Affordable Direct is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with the management at Home Affordable Direct and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Home Affordable Direct a positive Rating. Home Affordable made efforts to ensure that all customers were satisfied and Javier Gutierrez assured Ripoff Report that his business has an improved business model that features customer satisfaction as the top priority. Javier Gutierrez, the Chief Executive Officer of Home Affordable Direct, stated “We carefully consider all customer feedback and appreciate the constructive criticism. We use this information as a tools to improve and grow as a business. Our customers are the reason we exist and their satisfaction is of the utmost importance. We may not be able to make every one happy, but we aim to place customer service at the top of our priorities and look forward to continually improving so that experiences with Home Affordable Direct remain strong and positive.”
STATED IMPROVEMENTS FROM HOME AFFORDABLE DIRECT.
They’re new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Home Affordable Direct is willing to go beyond the call of good customer service and do what it takes to make things right with their customers. Home Affordable Direct is one of the most respected and trusted loan modification and pre-qualification companies, and is here to assist your financial objectives for your mortgage. While emphasizing exceptional customer service, Home Affordable Direct utilizes its experience, knowledge, and latest technology to provide the best possible results and support to ensure the highest quality and customer satisfaction. Contact us to have an expert agent on your case today. Call us today for a free confidential consultation: 1-877-293-7978
”At Home Affordable Direct we offer a 100% money back guarantee and pride ourselves in customer satisfaction. We are so confident in our ability to receive approval of your loan modification that we guarantee it or your money back. We hire experienced agents with many years in the financial services and mortgage industry. Our company also remains current as our employees attend training to understand the latest government backed financial programs.”
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
All loan modification businesses promise to receive approval of your application in a timely manner but there are a few things to look out for. Make sure the company is affiliated with lawyers to oversee any legal matters. Home Affordable Direct's agents, unlike others in the industry, stay in communication with clients through out their application process. *Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that Home Affordable will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with Home Affordable, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call Home Affordable directly at 631-393-6300, and ask for Javier Gutierrez.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Home Affordable Direct or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Report’s Corporate Advocacy Program, please contact us. EDitor@ripoffreport.com
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is still chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with Home Affordable Direct.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
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This report was posted on Ripoff Report on 08/23/2013 09:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/home-affordable-direct-loan-modification-pre-qualification-company-farmingdale-long-Island-new-york-1078599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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