• Report: #1075274

Complaint Review: home buyer

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  • Submitted: Mon, August 12, 2013
  • Updated: Mon, August 12, 2013

  • Reported By: blake123 — wanganui Alabama
home buyer
tmart wanganui , Select State/Province New Zealand

home buyer tmart making excuses for everything wanganui new zealand

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D:
hi i have checked my order and it has not been delievered. Can you tell me whant is happening plz
Call accepted by operator sweetie. Currently in room: sweetie.


sweetie:
Welcome
sweetie:
Could you give me your order number or email so that i can find your order?
D:

D:
2013-08-01 20:18:12 Pending 2013-08-01 20:18:12 Waiting
Your order is being processed.
2013-08-01 20:18:12 Authorization 2013-08-01 20:18:12 Waiting
Your order is being reviewed, needing at most 10 minutes.
2013-08-01 20:20:16 Completed 2013-08-01 20:20:16 Processing
Your payment has been received, your order is being processed.
2013-08-01 20:20:16 Completed 2013-08-01 23:00:17 Packing -no record-
2013-08-01 20:20:16 Completed 2013-08-02 01:26:49 Shipped -no record-
D:
Order Number:22Order Date: Thursday 01 August, 2013
D:
Order Number:22 Order Date: Thursday 01 August, 2013
sweetie:
we have shipped,because it shipped from the hongkong,so it may be arrived slowly
sweetie:
the track# is 22sweetie:
it usually takes 3 to4 weeks from the shipping day to arrive
D:
it said 15 days
sweetie:
The delivery time we show on the web means business day, By the way, the delivery time for different periods would be different; the time we offered you is for current.
Besides, there are many factors which may affect the delivery time, such as the bad weather, your local traffic, your local logistics and so on.
If any delays caused by these factors, please understand.
sweetie:
we hope you can understand
D:
so what date do you know that it will arrive
sweetie:
in 2 to 3 weeks
D:
from the date ordered?
sweetie:
from today
D:
what the fuck I ordered it 2 weeks ago
sweetie:
Sorry,it usually takes 3 to 4 weeks toa rrive
D:
I ordered it 2 weeks ago so it should have been sent t two weeks ago not when I make a complaint
sweetie:
sorrry,we hope you can wait
D:
what are you going to do for me for waiting so long. i feel like complining about your bizniz deals
sweetie:
we only hope you can wait with patience
D:
your web site said that I only had to wait 15 days now you say 6 weeks
sweetie:
The delivery time we show on the web means business day, By the way, the delivery time for different periods would be different; the time we offered you is for current.
D:
are you a legitimate bizniz ? I am going to ring new zealand authorities something doesnt add up
sweetie:
as the long delivery time,i will tell my manager to solve
D:
thank you my number is 0220426719 can you ask him to ring me
sweetie:
ok
sweetie:
Is there anything else I can help you?
D:
what can he do for me but give reassurance. can he give me something for free to compensate for losses
sweetie:
we can give you 100 ponits
D:
ok what can i do with 100 points
sweetie:
you can use when you place the order
D:
how do they benefit me
sweetie:
it will enter your account
D:
i have read online that yous are a scam . Im afraid that I believe them
sweetie:
please believe me
D:
i dnt have faith in your bizniz i need some reassureance that I will receive my items before I start making enquiries
D:
http://www.ripoffreport.com/r/Tmart/internet/Tmart-Buyers-Beware-of-Tmart-Dont-be-fooled-by-the-cheap-prices-Internet-837423#comment_3
sweetie:
i can not open the link
D:
I really believe that I have lost my money to a scam
sweetie:
you will receive in 2 to 3 weeks
D:
that is too long to wait. do you do refunds
D:
Hope you can understand that the time on our web is provided by the post office ,it is an average time,so please don’t be worried if it is not reach you during that time. If you still do not get the item within 45 days since the shipment date, please feel free to contact us ,we will reship the item to you or refund
D:
i wud like a refund already
D:
I am not satisfied with the purchase being too long to wait
D:
can you help with that refund
D:
hello
sweetie:
hi
sweetie:
sorry,it is our company policy,we can not refund you now
D:
I asked if you could refund
D:
why are you just send ing the item today?
sweetie:
sorry,i can not refund to you unless you do not received the pacakge
D:
the website says that noone has received any packages since dealing with you. I believe them
D:
so taht means that I will never receive my items
sweetie:
you will receive
sweetie:
it is only take more time,we hope you can understand
D:
I will complain online until I receive my items I will complain to authorities until I receive my item
D:
I will complain to new zealand fair go until I receive my items
sweetie:
ok
D:
why will it take more time you havent answered why it wasnt sent
sweetie:
because it shipped from the hongkong,so it may be arived slowly
D:
why isnt there approval for packaging and deievery on the order page provided
sweetie:
sorry,it is our company plocy
sweetie:
policy
sweetie:
as the problem, i will tell my manager to improve
D:
there are alot of complaints about yous online. people are saying taht yous are a scam
sweetie:
you can be assured
D:
I recently ordered merchandise off of Tmart.com. The website seemed legit and I'm not a stranger to ordering things online so I went ahead with my purchase. The website claimed to have short shipping, so like other items I've purchased online in the past, I went on the website to try and track my package. The website claimed at that point the items I ordered were back-ordered, never previously stating that before I made my purchase and that the items were untraceable since they were never shipped, however, they had already charged my credit card for the full amount of the items. I then tried to contact some kind of customer service to try and cancel my order. I made over ten email attempts, tried to do their "live chat" which is constantly "unavailable" and tried to find a number to call to speak to a customer service representative from their website which there was no number available listed on the website. I contacted my credit card company which gave me a number listed when they charged my card from their website. I tried calling said number and it sounded like I got someones cell phone voicemail stating "leave your user name and phone number and we'll call you back". No one ever answers this number, I've left numerous messages, numerous emails, tried to do this "live chat" numerous times with everytime being a failed attempt. I've filed a dispute claim with my credit card company because I refuse to pay for merchandise I never even received. This company has never tried to contact me in response to my emails or claims. I'm wondering if anyone else has had problems with this company, and if so what they did to rectify it? I'm beyond frustrated, I work really hard for my money and don't appreciate being scammed. If anyone has any information on this company, please contact me. Thank you.
D:
Agree - Tmart Customer Service Non-existent
AUTHOR: Alex-H. - (United States of America)

SUBMITTED: Thursday, March 14, 2013
Supporting the original writer and not Tmart because I'm trying to deal with them on a separate issue. Customer service responded to me with a polite, we are sorry, but we can't access any information about your order once it has been made. The response I received follows:
"Dear Customer ,
This is the greeting from Tmart.com service.

Once place an order , we will email you the order number , date .We can not
check other information nothing about us .

Sorry for any inconvenience caused by us ."

Why did I ask them for information on the order that "I" placed? The order was placed by a person being investigated for fraud for using my card after he, the server at a restaurant I went to, used my card information on the site. The order was placed in my name, using my information, but I don't have an order number. That's perfect right, because, "Once place an order... we can not check other information, nothing about us."

Literally, the definition of rip off and no customer service.

Sorry to hear your plight with them man, good luck.
D:
there are more complaints and they dnt assure me that i will receive my item
D:
hello
sweetie:
hi
sweetie:
you will receive the item
D:
and if i dnt
sweetie:
in 2 to 3 weeks
sweetie:
it usually takes 3 to 4 weeks to arrive
D:
it was meant to be sent 2 weeks ago
D
i shud only be waiting 1 more week
D:
did you read that I shud be waiting only one more week


This report was posted on Ripoff Report on 08/12/2013 08:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/home-buyer/wanganui-Select-StateProvince-4500/home-buyer-tmart-making-excuses-for-everything-wanganui-new-zealand-1075274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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