- Report: #1042095
Report - Rebuttal - Arbitrate
Complaint Review: Home Depot
Home Depot2455 Paces Ferry Rd Atlanta, Georgia United States of America
Home Depot Home Depot refuses to refund for item not delivered Atlanta, Georgia
*UPDATE EX-employee responds: former Special Service Dept Head
*Author of original report: Response to THD Cares
*UPDATE Employee: THD wants to help
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Order was for a dishwasher and installation. The monkees that came could not install the unit. I sent it back without it ever leaving the truck.Two Months later I called and asked about the credit I never received. They did not even know the product was never delivered. After 45 minutes on the phone I was transferred to a local store manager that also know nothing about this. I asked that it be credited to the credit card it was charged on and she told me they do not keep credit card numbers for security reasons. She then insisted that I give her my credit card number over the phone. I refused as it is not secure. She also stated that they would not send a check for the monies owed.
It seems that the Home Depot does not track their deliveries or installations until a complaint is lodged in hope that folks will not check their credit card statements.
If I do not get a refund within the next 10 days I will have no other choice but to call my Credit Card Company and process a charge back.
So much for customer service, i will never shop home depot again!!!
This report was posted on Ripoff Report on 04/10/2013 05:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/Atlanta-Georgia-30339/Home-Depot-Home-Depot-refuses-to-refund-for-item-not-delivered-Atlanta-Georgia-1042095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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