ED Magedson – Founder
Home Depot1045 Boul Du Grand Heron St Jerome, Quebec Canada
Home Depot Unable to get return phone call - Terrible customer service St Jerome Quebec Canada
Looking to reface our kitchen cabinets. Stopped at Home Depot store and left name, phone number, etc. Was assured that we would get a return phone call within 48 hours: No call returned. A week later, stopped a second time at Home Depot store and confirmed all our info: 2 weeks later, still no return phone call.
Spoke to Home Depot Customer Service. First rep assured us that a supervisor would phone back: No return phone call. Spoke to a second Customer Service Rep who "lost" our call while transferring but did not bother to phone back. Spoke to a third Customer Service Rep who told us that she could only phone the store to have somebody phone back: Still no return call.
So, have stopped at the store twice, have spoken to several Customer Service Reps but still no return phone call. And during these 3 weeks, Home Depot has a promotion for refacing kitchen cabinets.
This report was posted on Ripoff Report on 11/26/2013 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/St-Jerome-Quebec-J7Y-3P2/Home-Depot-Unable-to-get-return-phone-call-Terrible-customer-service-St-Jerome-Quebec-C-1102276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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