• Report: #101600


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  • Submitted: Sun, August 01, 2004
  • Updated: Sun, August 01, 2004

  • Reported By:Coral Gables Florida
1060 SW 27th Ave Miami FL 33135 Miami, Florida U.S.A.

HOME GAS CORPORATION Billing without explanation - over billing - never reading meters yet charging customers Miami Florida

*Consumer Suggestion: Can You Rea The Meter Yourself?

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My apartment building's gas is run by HOME GAS CORP. Ordered gas to be turned on app. Oct 10th. After waiting 2 days with no arrival called again and was told I never had an account set up. My gas was finally turned on the third day of missed work.

Six months went by without a bill even though I called every month looking for a bill. Received a bill for $137 at the end of March with no explanation of charges (app. $22 a month) Paid with personal check.

Then started receiving monthly bills in April for a consistent $11 a month half of the cost on the first bill. Have called every Monday since first week in May 2004 trying to find out what I am paying for.

I have never been able to speak to a supervisor - out to lunch, on vacation, in a meeting. Have requested a call back to sort this issue out every week have never received a call back from anyone at this company. The last time I call July 19th 2004. I was told my meter hadnt ever been read. I asked what I was paying for and received this as an answer "well your gas is still turned on isnt it?"

I dont understand how a utility busines can run without reading the meters of its customers. I want to understand what I am paying for and I would like some customer service instead of being promised call backs from employees and/or the supervisor and never receiving them.

I was told the last time that she became "too busy to handle my issue and gave it to another sales representative" that I never heard from.

Coral Gables, Florida

This report was posted on Ripoff Report on 08/01/2004 03:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/HOME-GAS-CORPORATION/Miami-Florida-33135/HOME-GAS-CORPORATION-Billing-without-explanation-over-billing-never-reading-meters-yet-101600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Can You Rea The Meter Yourself?

AUTHOR: S.n. - (U.S.A.)

I don't know how apartments are set up for gas meters, but when I had problems with a utility company not reading my meter, I contacted them and told them I would like meter cards so that I could read my own meter. I then submitted the card motnhly with the correct reading and received the proper billing. The utility company's excuse for not reading my meter was that I had dogs. I did, but they were not outside when I was at work.
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