- Report: #101600
Report - Rebuttal - Arbitrate
Complaint Review: HOME GAS CORPORATION
HOME GAS CORPORATION1060 SW 27th Ave Miami FL 33135 Miami, Florida U.S.A.
HOME GAS CORPORATION Billing without explanation - over billing - never reading meters yet charging customers Miami Florida
*Consumer Suggestion: Can You Rea The Meter Yourself?
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Six months went by without a bill even though I called every month looking for a bill. Received a bill for $137 at the end of March with no explanation of charges (app. $22 a month) Paid with personal check.
Then started receiving monthly bills in April for a consistent $11 a month half of the cost on the first bill. Have called every Monday since first week in May 2004 trying to find out what I am paying for.
I have never been able to speak to a supervisor - out to lunch, on vacation, in a meeting. Have requested a call back to sort this issue out every week have never received a call back from anyone at this company. The last time I call July 19th 2004. I was told my meter hadnt ever been read. I asked what I was paying for and received this as an answer "well your gas is still turned on isnt it?"
I dont understand how a utility busines can run without reading the meters of its customers. I want to understand what I am paying for and I would like some customer service instead of being promised call backs from employees and/or the supervisor and never receiving them.
I was told the last time that she became "too busy to handle my issue and gave it to another sales representative" that I never heard from.
Coral Gables, Florida
This report was posted on Ripoff Report on 08/01/2004 03:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/HOME-GAS-CORPORATION/Miami-Florida-33135/HOME-GAS-CORPORATION-Billing-without-explanation-over-billing-never-reading-meters-yet-101600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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