- Report: #1055498
Report - Rebuttal - Arbitrate
Complaint Review: Home Group, LLC (888) 605-9992
Home Group, LLC (888) 605-99922885 Sanford Ave SW Ste 20378 Grandville, Michigan USA
Home Group, LLC, AKA - Edocumentprep, AKA Quantum Law Financing, AKA HomeGroup Solutions SCAMMERS - Don't let them take advantage of your situation Grandville Michigan
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Failure to disclose properly, charge without written authorization, failure to refund, etc, etc, etc
Several months ago we were working to modify our home loan, we received a call from this company, claiming they worked with state agencies, bankruptcy trustees, etc., they would need to run a audit to make sure they could assist us & would need 149.00 for the attorney's fee to check. We assumed it was completely legitimate and proceeded, we received several calls on 2-28, 3/1 & 3/5 all these call were incoming and we have our cell billing to show such. We asked several times if this was the program for hamp, harp etc and continued to explain we were in chapter 13 and would need to make sure that we could proceed being they were asking for money to modify our loan with our lender.
We also received a call from Nova Debt, RED FLAG, Nova Debt is a legitimate organization to assist homeowners, they explained to us that no fees should ever be paid to assist troubled home owners, our attorney and trustee advised us as well besides our modification would have to be approved by the Bankruptcy Judge & no fees could be paid for any such service. I had told Billie and Emily both that we couldn't proceed, that no fee could be paid etc., they stopped contacting us yet charged our account 699.00, the total they wanted to charge was 1196.00.
We were very patient with them,sending emails to them daily and calling with no return calls back, we received some responses on 3/13 & 3/18 needing to check his/her manager, 3/19 they insisted they could take care of us, we again said NO, refund us asap. On 3/21 they couldn't answer again because the person that take care of refunds was out on a medical emergency, the next day we get a email saying they issue refunds the 1st of the month. We did not receive a refund, we contacted our bank and filed a dispute. Today we received a letter from our bank with information that we purchased a software package from them and requested licensing for their product. We were shocked at their ignorance, we have emails & logging of all incoming phone calls.
This Company goes by several names, they are FRAUDS, be careful. We thought they were the legitimate, they are not. There are numerous complaints against them filed with the BBB. We now have documentation that was forwarded to us that we will copy and forward to our Attorney General and anyone else that needs assistance, they should not be allowed to steal and scam people.
This report was posted on Ripoff Report on 06/01/2013 01:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Group-LLC-888-605-9992/Grandville-Michigan-49418/Home-Group-LLC-AKA-Edocumentprep-AKA-Quantum-Law-Financing-AKA-HomeGroup-Solutions-1055498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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