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Report: #902085

Complaint Review: Home Zone Furniture - Shreveport Louisiana

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  • Reported By: Susan — Waskom Texas United States of America
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  • Home Zone Furniture 6140 Greenwood Road Shreveport, Louisiana United States of America

Home Zone Furniture Furniture breaks after a month and won't replace or repair Shreveport, Louisiana

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I bought my first set of furniture, a sectional, from Home Zone in July of 2010. One to two months later, the sectional recliners would not recline anymore. I had to take it back to Home zone, where they had my furniture for 2 weeks after telling me they were just going to replace it and didn't hear from them at all until I contacted Bree. She made them deliver it free after telling me I would have to pay another 109 to have it delivered. It has now been just a year and I bought a bed a little over a month ago. All 4 legs on the bed broke, so now it's sitting on the floor. I noticed a spring and the recliners not working on my sectional again and that it's tearing in the seams on one of the recliners. I purchased a 5 year warranty when I bought the first sectional and now they are telling me it's void because after 2 months with the first one, that I used it to get a replacement and it automatically voids after use. I didn't read anywhere on my warranty that this was true. It should have automatically transferred to my new one since I didn't have the sectional that long. And btw, they replaced it with the same sectional I had at first.

I contacted Bree again to let her know that I wanted a complete replacement and not the same sectional I had gotten last time and thats when I was told that the warranty was void, but that if I brought it in, they would repair it or send it to Dallas where I will have no furniture again and for god knows how long. Apparently this sectional is poorly made and I don't want to keep it any longer. I want it replaced for something that may have a better chance of lasting atleast 2 years. They won't even repair the bed because I have no warranty even though I've had it for a little more than a month. They say their furniture is real wood and it's not. It's junk and I suggest no one buys it!

This report was posted on Ripoff Report on 06/24/2012 08:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/home-zone-furniture/shreveport-louisiana-71119/home-zone-furniture-furniture-breaks-after-a-month-and-wont-replace-or-repair-shreveport-902085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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