• Report: #1113107

Complaint Review: Honolulu Ford

  • Submitted: Sun, January 05, 2014
  • Updated: Sun, January 05, 2014

  • Reported By: Bill — Hawaii
Honolulu Ford
1370 North King St Honolulu, Hawaii USA

Honolulu Ford Danny Asao, Steve Baskett False Advertising Honolulu, Hawaii Hawaii

*UPDATE Employee ..inside information: Advertising Error

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Company Information
Company Name: Honolulu Ford                    
Company Address:                    
                        1370 North King Street                         
                        Honolulu, Hawaii                    
                        96817-     USA                    
Company Email Address: dasao@honoluluford.com                    
Company Website: honoluluford.com                    
Company Phone Number: 877-966-2367                    
Extension:

Complaint Detail Information

How much did the company ask you to pay: $16500.00                
How much did you actually pay the company (total amount obtained by the suspect/subject): $0.00                
How did you pay the company:                
How did the company contact you:                
When did the company first contact you (mm/dd/yyyy): 1/3/2014                
How did you respond to the first/initial contact: Phone: other                
Company Representative First Name: Austin and Danny                
Company Representative Last Name:  Faletufuga and Asao                
Company Representative Title/Position: Product Specialist

Our family spent two days trying to purchase a vehicle which the Ford Motor Company pulled credit on our family member, only to find out the vehicle was misrepresented and did not come with the advertised items. To date it is still being advertised having items that is does not have.

Namely, it does not have Navigation nor rear Bucket Seats. Our Family's credit was pulled by the dealer affecting us adversely by lowering the credit score. It is still being advertised with items it does not have and here is the link.

 honolulu.craigslist.org/oah/ctd/4269739527.html

 Also the General Manager Danny stated directly they have a third party perform their advertising and they make mistakes but continues to keep this false information advertised.

We would have never applied for a loan if we knew this was a bait a switch which they continue to advertised.

Thank you for your time and help.


This report was posted on Ripoff Report on 01/05/2014 01:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Honolulu-Ford/Honolulu-Hawaii-96817/Honolulu-Ford-Danny-Asao-Steve-Baskett-False-Advertising-Honolulu-Hawaii-Hawaii-1113107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee ..inside information

Advertising Error

AUTHOR: Honolulu Ford - (USA)

Every effort is made to insure our vehicles are correctly represented online and provide up to 20 photos of every vehicle posted on CraigsList or our website at www.Honoluluford.com. If there was a discrepancy in the listing, the  interior pictures would have clearly indicated the absence of navigation and/or rear bucket seats.

Additionally, the following disclaimer appears in all online advertising and clearly states in unambiguous terms:

The Dealership makes no representations, expressed or implied, to any actual or prospective purchaser or owner of this vehicle as to the existence, ownership, accuracy, description or condition of this vehicle's listed equipment, accessories, price or any warranties. Vehicle Pricing - Where permitted by law, all dealer fees and amounts must be disclosed in a clear, conspicuous and legible fashion. There are no exclusions. The Dealership is not responsible for typographical errors in price or equipment listed. Any and all differences must be addressed prior to the sale of this vehicle.

 Honolulu Ford initiates a consumer credit report only after a potential customer signs and authorizes a credit application, and after the customer has the opportunity to preview and test drive the vehicle of interest. The review indicates that over a period of two days, the family tried to purchase a vehicle.  One could make the assumption that during that period of time, the parties involved in the purchase had ample opportunity to discover the vehicle was not equipped with rear bucket seats and navigation. 

 Honolulu Ford does not engage in any "bait and switch" tactics. The pre-owned vehicle was for sale at the advertised price. 

We regret the customer was unable to finance the vehicle as credit approval determination cannot be made without a credit report.  Moreover,the  customer has a responsibilty of his own due diligence in determining if the vehicle is equipped for their needs.  

 

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