• Report: #1141234

Complaint Review: Hooked up Towing

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, April 23, 2014
  • Updated: Thu, April 24, 2014

  • Reported By: rondon02us@yahoo.com — Saint Paul Minnesota
Hooked up Towing
666 Western Ave Saint Paul, Minnesota USA

Hooked up Towing Refuses to Provide Receipt for cash transaction Saint Paul Minnesota

*Author of original report: Entire Email Conversation

*Author of original report: Certified Letter

*Author of original report: Better Business Case Report

*Consumer Comment: Confused...

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

On January 30,2014 I rented a car and I went to park in the parking lot behind my home because I was not able to park on the street due to snow plows. As I went to go down the alley the the car got stuck in the snow. I had several individuals stop to try and help but I saw a tow truck coming down Front Street near my home and I flagged it down because I knew they would be able to dislodge the vehicle quickly. The driver charged me $ 60.00 to remove my vehicle from the snow and I told him that I needed a receipt because I would have to provide it to the rental company for reimbursement. He told me that he did not have a receipt book in the Tow truck and proceeded to give me his card to provide me a receipt at a later time. I contacted this company two days later asking for the receipt and I was told that they would mail me a receipt. I was told to provide him with my address and send it to hookeduptowing@gmail.com. I promptly did this and I have not received a receipt as of 04/22/2014. I have received several nasty emails regarding why I have not received a receipt. I am a disabled low income person that receives a SSi check once a month so $60.00 is a lot of money to forgo because this person will not provide me with a receipt. This business has been unprofessional and down right rude regarding this matter. I have been advised to turn over all correspondence to the IRS but all I want is a receipt. Where am I going wrong? Does anyone have any suggestions because I have devoted too much time trying to get a receipt that should have been provided on the day of service. I am including copies of the emails I have received from the company.

 

Me I am sending you my information for the pullout of the snow so that I can submit a claim to the car rental company Veronica Monroe 951 Marion St #1 Saint Paul,Mn 55117-5343 651-340-4413 Toyota Prius A

To hookeduptow@gmail.com
 
Feb 4
 
 
 I am sending you my information for the pullout of the snow so that I can submit a claim to the car rental company
 
VXXXXXXa MXXXXe
9XX Marion St #1
Saint Paul,Mn 55117-5343
651-340-XXXX
Toyota Prius
Amt. Charged $60.00
 
 
Mar 4
I have requested the tow information & a receipt several times from this company so that I may be reimbursed for the tow. He said he mailed the receipt to my home address but I did not receive one and as you can see my home address is clearly stated in this email. I called the owner a second time requesting a receipt and the owner has told me some type of excuse that he does not give out receipts and that I needed to speak to his accountant about the $60.00 dollars cash that I paid him to lift the vehicle out of the snow during the snow emergency here in Saint Paul in the month of February. He asked me to forward his information to the rental company so this is why I am sending this email today. if you have any questions you can reach me at 651-340-XXXX
 
 
Ms.VXXXXXXa MXXXXe
Hooked Up Towing VXXXXXXa.
Hooked Up Towing Do what you have to do I follow everything by the book so your threats do not matter to me I have sent you a receipt for what we did and that was not god enuf cause because you want one that says we t
To Me
 
Today at 7:14 PM
Do what you have to do    I follow everything by the book so your threats do not matter to me I have sent you a receipt for what we did and that was not god enuf cause because you want one that says we towed your car and we did not I have sent more then one with witness that can attest to that as well and I have told you that you can come get one   But I'm not writing you a receipt for somthing we did not do you keep threating me with all this none sense.   So do what you need to at this point you are harassing me   And and treating me so I will be taking further action on this from here on out you can talk to my attorney he also has a copy of your receipt     And for further record you did not give me 60.00 dollors it was one of my drivers witch are all sub contractors so the IRS threat really doesn't matter so again if this was truly about you wanting a receipt for what we really did you have one or could get a new one by coming and Geting one. But I'm not gonna keep sending them when you say your not Geting them.  Postage is not cheap      Thank you and have a wonderful day.   

Sent from my iPhone
 
 
To Me
 
Today at 11:18 PM
VXXXXXXa.   We have done everything you have asked   It is not in my control what happens once it is put in the mail witch we have done twice hard to beleave you have not got them one of witch was sent certified mail so I have proof that we have as of witch we proved to the BBB also so you do what you want...   Since all my other offers don't work for you my shop is open 24 hrs. By the way ...   But you can send a self addressed and postaged paid envelop to HOOKED UP TOWING & RECOVERY PO BOX 130584 ST PAUL MN 55113  and we will send yet another copy.  You can even send a prepaid certified one if you would like    So again we have done everything we need to to give you what you have asked for.   Thank you have a wonderful nite.   

Sent from my iPhone
 
 
 

This report was posted on Ripoff Report on 04/23/2014 09:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hooked-up-Towing/Saint-Paul-Minnesota-55103/Hooked-up-Towing-Refuses-to-Provide-Receipt-for-cash-transaction-Saint-Paul-Minnesota-1141234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Hooked up Towing

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
3Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Entire Email Conversation

AUTHOR: rondon02us@yahoo.com - ()

 

Me   rondon02us@yahoo.com

To hookeduptow@gmail.com

Feb 4 

 I am sending you my information for the pullout of the snow so that I can submit a claim to the car rental company

Veronica Monroe

951 Mxxxxxxx

Saint Paul,Mn 55117-5343

651-340-xxxx

Toyota Prius

Amt. Charged $60.00

Ms.Veronica Monroe

This is the email I sent to the car rental company (Zipcar)about my inability to obtain a receipt from the towing company.

Me  

To info@zipcar.com,Me

Mar 4 

I have requested the tow information & a receipt several times from this company so that I may be reimbursed for the tow. He said he mailed the receipt to my home address but I did not receive one and as you can see my home address is clearly stated in this email. I called the owner a second time requesting a receipt and the owner has told me some type of excuse that he does not give out receipts and that I needed to speak to his accountant about the $60.00 dollars cash that I paid him to lift the vehicle out of the snow during the snow emergency here in Saint Paul in the month of February. He asked me to forward his information to the rental company so this is why I am sending this email today. if you have any questions you can reach me at 651-340-xxxxMs.Veronica Monroe---

on Wed, 3/5/14, Zipcar Member Services <info@zipcar.com> wrote:

 

> From: Zipcar Member Services <info@zipcar.com>>

 Subject: Re: Zipcar

> To: rondon02us@yahoo.com

> Date: Wednesday, March 5, 2014, 9:15 AM

> Dear Veronica,

>

> This inbox does not support attachments; if you attached a document to your last email, we did not receive it. Any emails containing receipts or other attachments and information should be emailed to: support@zipcar.com.

> In regards to reimbursement of the tow, unfortunately we

> would not be able to reimburse without a receipt.

> Regards,

> Hilary

> Zipcar Member Services

> zipcar

These are remaining emails I have received from the towing company.

Hooked Up Towing  

To Me

Mar 17  First off we did not TOW your car you were stuck in a alley you should not have even been trying to drive down due to the conditions..  Second we have sent you a what you requested but I'm guessing that since it says that we didn't tow it that's why you want somthing else. And since you want to threaten me with further action cause I won't give you one that says we towed it when we did not you can skip the 7 days and do what you feel you have to..  Thank you and have a blessed day....

 

Sent from my iPhone

 

Me   rondon02us@yahoo.com

To HookedUptow@gmail.com

Mar 17

I have requested a receipt for the pull out/ tow  whatever. Regardless of your assessment of the conditions of the alleyway I paid you $60.00 to move a car out of the snow and I promptly asked you for a receipt then explaining the need to provide proof to my rental car company.  I am not asking from you anything other than a true and accurate account of the $ 60.00 cash that I paid you so that I can send it to my car rental company. The attitude and disrespect is neither warranted or professional. The car rental company has not heard from you. I have not heard from you. I believe the only person that should be displaying any type of displeasure here is myself since I have had to devote time to begging for receipt from your company. Wow! God bless you too!

Ms.Veronica Monroe

Me  

To hookeduptow@gmail.com

 Apr 23 at 4:20 PM

 I have sent you numerous communications regarding your refusal to send a receipt to me for the pull out of a rental vehicle in January 2014. I am low income and  I need to submit this receipt to the car rental company so that I can be reimbursed for the $60.00 fee that you charged me. I have tried to no avail to have you send me the receipt so I have no other recourse but to forward this information on to IRS Fraud Department. There would be no plausible reason why you would not provide me with a receipt when you had no problem taking the cash from me on that night. I have witnesses to that cash transaction and I will continue to further this until this matter is settled.

Ms.Veronica Monroe

 

Hooked Up Towing  

To Me

 Apr 23 at 7:14 PM

Do what you have to do    I follow everything by the book so your threats do not matter to me I have sent you a receipt for what we did and that was not god enuf cause because you want one that says we towed your car and we did not I have sent more then one with witness that can attest to that as well and I have told you that you can come get one   But I'm not writing you a receipt for somthing we did not do you keep threating me with all this none sense.   So do what you need to at this point you are harassing me   And and treating me so I will be taking further action on this from here on out you can talk to my attorney he also has a copy of your receipt     And for further record you did not give me 60.00 dollors it was one of my drivers witch are all sub contractors so the IRS threat really doesn't matter so again if this was truly about you wanting a receipt for what we really did you have one or could get a new one by coming and Geting one. But I'm not gonna keep sending them when you say your not Geting them.  Postage is not cheap      Thank you and have a wonderful day.  

 

Sent from my iPhone

Me  

To Hooked Up Towing

 Apr 23 at 10:51 PM 

What part of I HAVE NEVER RECEIVED ANY TYPE OF CORRESPONDENCE FROM YOU REGARDING A RECEIPT FOR PULLING MY RENTAL CAR OUT OF THE SNOW do you not comprehend. I would not be asking you for a receipt if I did receive one. It is not the language of the receipt that matters. It is the fact that I paid to have the car lifted out of the snow. I need to send this receipt to my car rental company. I am not trying to do anything illegal or ask you to do anything other than provide me with said receipt so that I can be reimbursed from my car rental company. They are unable to reimburse me without proof that I paid $60.00 for you to lift the car out of the snow. They are well aware of you lifting the car out of the snow they need proof that I paid your company to do this. So I am baffled as to why you refuse to mail me a receipt. This nonsense about me not giving $60.00 cash can and will be proven. You have not provided me with any information on where I could come and retrieve a receipt from you otherwise this matter would be closed if you had. Provide me with your attorney's information and I will retrieve the receipt from him if you think that would be possible. If your perception of me as a consumer demanding a receipt for services already rendered constitutes harassment in your eyes then please take the necessary steps that you think you must do but as I have said in previous correspondence I am requiring for your company to provide me with a receipt. It is highly suspect of the reason why your company will not provide me with a receipt and I have been advised that my only recourse would be to forward this on to the IRS.

 

Ms.Veronica Monroe

Hooked Up Towing  

To Me

 Apr 23 at 11:18 PM 

Veronica.   We have done everything you have asked   It is not in my control what happens once it is put in the mail witch we have done twice hard to beleave you have not got them one of witch was sent certified mail so I have proof that we have as of witch we proved to the BBB also so you do what you want...   Since all my other offers don't work for you my shop is open 24 hrs. By the way ...   But you can send a self addressed and postaged paid envelop to HOOKED UP TOWING & RECOVERY PO BOX 130584 ST PAUL MN 55113  and we will send yet another copy.  You can even send a prepaid certified one if you would like    So again we have done everything we need to to give you what you have asked for.   Thank you have a wonderful nite.  

 

Sent from my iPhone

On Apr 23, 2014, at 10:51 PM, VeronicA monroe <rondon02us@yahoo.com> wrote:

What part of I HAVE NEVER RECEIVED ANY TYPE OF CORRESPONDENCE FROM YOU REGARDING A RECEIPT FOR PULLING MY RENTAL CAR OUT OF THE SNOW do you not comprehend. I would not be asking you for a receipt if I did receive one. It is not the language of the receipt that matters. It is the fact that I paid to have the car lifted out of the snow. I need to send this receipt to my car rental company. I am not trying to do anything illegal or ask you to do anything other than provide me with said receipt so that I can be reimbursed from my car rental company. They are unable to reimburse me without proof that I paid $60.00 for you to lift the car out of the snow. They are well aware of you lifting the car out of the snow they need proof that I paid your company to do this. So I am baffled as to why you refuse to mail me a receipt. This nonsense about me not giving $60.00 cash can and will be proven. You have not provided me with any information on where I could come and retrieve a receipt from you otherwise this matter would be closed if you had. Provide me with your attorney's information and I will retrieve the receipt from him if you think that would be possible. If your perception of me as a consumer demanding a receipt for services already rendered constitutes harassment in your eyes then please take the necessary steps that you think you must do but as I have said in previous correspondence I am requiring for your company to provide me with a receipt. It is highly suspect of the reason why your company will not provide me with a receipt and I have been advised that my only recourse would be to forward this on to the IRS.

 

Ms.Veronica Monroe

 On Wednesday, April 23, 2014 7:14 PM, Hooked Up Towing <hookeduptow@gmail.com> wrote:

Do what you have to do    I follow everything by the book so your threats do not matter to me I have sent you a receipt for what we did and that was not god enuf cause because you want one that says we towed your car and we did not I have sent more then one with witness that can attest to that as well and I have told you that you can come get one   But I'm not writing you a receipt for somthing we did not do you keep threating me with all this none sense.   So do what you need to at this point you are harassing me   And and treating me so I will be taking further action on this from here on out you can talk to my attorney he also has a copy of your receipt     And for further record you did not give me 60.00 dollors it was one of my drivers witch are all sub contractors so the IRS threat really doesn't matter so again if this was truly about you wanting a receipt for what we really did you have one or could get a new one by coming and Geting one. But I'm not gonna keep sending them when you say your not Geting them.  Postage is not cheap      Thank you and have a wonderful day.  

Sent from my iPhone

 

 

 

Respond to this report!
What's this?

#2 Author of original report

Certified Letter

AUTHOR: rondon02us@yahoo.com - ()

  1. They have never sent me a certified letter. A certified letter has to be signed for and i have not signed for one and there is not another way for them to obtain a signature for the letter. They have given me several excuses of why they have not sent me a receipt. First, they told me they did not have a receipt book in the tow truck. Next, he said he sent it to my address by regular mail. Next, he said he sent an email to the rental company. Now its too much money for postage to send out an additional copy of the receipt after I told him that I have never received one. Oh I forgot he told me to contact his accountant for a receipt but he never provided me with his accountants contact information.
  2. I have not omitted any emails and there is nothing negative about requesting a receipt for the cash I paid him. There was nothing to put me in a negative light because I have not done anything wrong.
  3. I am going to go to his place of business as soon as I get the chance and try once more to obtain a receipt. He has never given me his physical address just a P.O. Box I had to obtain the physical address on my own. Also I do not feel comfortable going there by myself so I am going to bring some witnesses with me because of the contentious behavior of this person.
  4. I have been advised to send everything I have to the IRS Fraud department but I feel like this is a last resort because I could care less about what he may doing on the side I just want a receipt for the money I paidd him.
  5. Last, my car rental company had agreed to reimburse once they received a receipt so I do not understand the question about their policy to reimburse me.

The complete list of emails:

 

 

Me   rondon02us@yahoo.com

To hookeduptow@gmail.com

Feb 4 

 I am sending you my information for the pullout of the snow so that I can submit a claim to the car rental company

Veronica Monroe

951 Mxxxxxxx

Saint Paul,Mn 55117-5343

651-340-xxxx

Toyota Prius

Amt. Charged $60.00

Ms.Veronica Monroe

This is the email I sent to the car rental company (Zipcar)about my inability to obtain a receipt from the towing company.

Me  

To info@zipcar.com,Me

Mar 4 

I have requested the tow information & a receipt several times from this company so that I may be reimbursed for the tow. He said he mailed the receipt to my home address but I did not receive one and as you can see my home address is clearly stated in this email. I called the owner a second time requesting a receipt and the owner has told me some type of excuse that he does not give out receipts and that I needed to speak to his accountant about the $60.00 dollars cash that I paid him to lift the vehicle out of the snow during the snow emergency here in Saint Paul in the month of February. He asked me to forward his information to the rental company so this is why I am sending this email today. if you have any questions you can reach me at 651-340-xxxxMs.Veronica Monroe---

on Wed, 3/5/14, Zipcar Member Services <info@zipcar.com> wrote:

 

> From: Zipcar Member Services <info@zipcar.com>>

 Subject: Re: Zipcar

> To: rondon02us@yahoo.com

> Date: Wednesday, March 5, 2014, 9:15 AM

> Dear Veronica,

>

> This inbox does not support attachments; if you attached a document to your last email, we did not receive it. Any emails containing receipts or other attachments and information should be emailed to: support@zipcar.com.

> In regards to reimbursement of the tow, unfortunately we

> would not be able to reimburse without a receipt.

> Regards,

> Hilary

> Zipcar Member Services

> zipcar

These are remaining emails I have received from the towing company.

Hooked Up Towing  

To Me

Mar 17  First off we did not TOW your car you were stuck in a alley you should not have even been trying to drive down due to the conditions..  Second we have sent you a what you requested but I'm guessing that since it says that we didn't tow it that's why you want somthing else. And since you want to threaten me with further action cause I won't give you one that says we towed it when we did not you can skip the 7 days and do what you feel you have to..  Thank you and have a blessed day....

 

Sent from my iPhone

 

Me   rondon02us@yahoo.com

To HookedUptow@gmail.com

Mar 17

I have requested a receipt for the pull out/ tow  whatever. Regardless of your assessment of the conditions of the alleyway I paid you $60.00 to move a car out of the snow and I promptly asked you for a receipt then explaining the need to provide proof to my rental car company.  I am not asking from you anything other than a true and accurate account of the $ 60.00 cash that I paid you so that I can send it to my car rental company. The attitude and disrespect is neither warranted or professional. The car rental company has not heard from you. I have not heard from you. I believe the only person that should be displaying any type of displeasure here is myself since I have had to devote time to begging for receipt from your company. Wow! God bless you too!

Ms.Veronica Monroe

Me  

To hookeduptow@gmail.com

 Apr 23 at 4:20 PM

 I have sent you numerous communications regarding your refusal to send a receipt to me for the pull out of a rental vehicle in January 2014. I am low income and  I need to submit this receipt to the car rental company so that I can be reimbursed for the $60.00 fee that you charged me. I have tried to no avail to have you send me the receipt so I have no other recourse but to forward this information on to IRS Fraud Department. There would be no plausible reason why you would not provide me with a receipt when you had no problem taking the cash from me on that night. I have witnesses to that cash transaction and I will continue to further this until this matter is settled.

Ms.Veronica Monroe

 

Hooked Up Towing  

To Me

 Apr 23 at 7:14 PM

Do what you have to do    I follow everything by the book so your threats do not matter to me I have sent you a receipt for what we did and that was not god enuf cause because you want one that says we towed your car and we did not I have sent more then one with witness that can attest to that as well and I have told you that you can come get one   But I'm not writing you a receipt for somthing we did not do you keep threating me with all this none sense.   So do what you need to at this point you are harassing me   And and treating me so I will be taking further action on this from here on out you can talk to my attorney he also has a copy of your receipt     And for further record you did not give me 60.00 dollors it was one of my drivers witch are all sub contractors so the IRS threat really doesn't matter so again if this was truly about you wanting a receipt for what we really did you have one or could get a new one by coming and Geting one. But I'm not gonna keep sending them when you say your not Geting them.  Postage is not cheap      Thank you and have a wonderful day.  

 

Sent from my iPhone

Me  

To Hooked Up Towing

 Apr 23 at 10:51 PM 

What part of I HAVE NEVER RECEIVED ANY TYPE OF CORRESPONDENCE FROM YOU REGARDING A RECEIPT FOR PULLING MY RENTAL CAR OUT OF THE SNOW do you not comprehend. I would not be asking you for a receipt if I did receive one. It is not the language of the receipt that matters. It is the fact that I paid to have the car lifted out of the snow. I need to send this receipt to my car rental company. I am not trying to do anything illegal or ask you to do anything other than provide me with said receipt so that I can be reimbursed from my car rental company. They are unable to reimburse me without proof that I paid $60.00 for you to lift the car out of the snow. They are well aware of you lifting the car out of the snow they need proof that I paid your company to do this. So I am baffled as to why you refuse to mail me a receipt. This nonsense about me not giving $60.00 cash can and will be proven. You have not provided me with any information on where I could come and retrieve a receipt from you otherwise this matter would be closed if you had. Provide me with your attorney's information and I will retrieve the receipt from him if you think that would be possible. If your perception of me as a consumer demanding a receipt for services already rendered constitutes harassment in your eyes then please take the necessary steps that you think you must do but as I have said in previous correspondence I am requiring for your company to provide me with a receipt. It is highly suspect of the reason why your company will not provide me with a receipt and I have been advised that my only recourse would be to forward this on to the IRS.

 

Ms.Veronica Monroe

Hooked Up Towing  

To Me

 Apr 23 at 11:18 PM 

Veronica.   We have done everything you have asked   It is not in my control what happens once it is put in the mail witch we have done twice hard to beleave you have not got them one of witch was sent certified mail so I have proof that we have as of witch we proved to the BBB also so you do what you want...   Since all my other offers don't work for you my shop is open 24 hrs. By the way ...   But you can send a self addressed and postaged paid envelop to HOOKED UP TOWING & RECOVERY PO BOX 130584 ST PAUL MN 55113  and we will send yet another copy.  You can even send a prepaid certified one if you would like    So again we have done everything we need to to give you what you have asked for.   Thank you have a wonderful nite.  

 

Sent from my iPhone

On Apr 23, 2014, at 10:51 PM, VeronicA monroe <rondon02us@yahoo.com> wrote:

What part of I HAVE NEVER RECEIVED ANY TYPE OF CORRESPONDENCE FROM YOU REGARDING A RECEIPT FOR PULLING MY RENTAL CAR OUT OF THE SNOW do you not comprehend. I would not be asking you for a receipt if I did receive one. It is not the language of the receipt that matters. It is the fact that I paid to have the car lifted out of the snow. I need to send this receipt to my car rental company. I am not trying to do anything illegal or ask you to do anything other than provide me with said receipt so that I can be reimbursed from my car rental company. They are unable to reimburse me without proof that I paid $60.00 for you to lift the car out of the snow. They are well aware of you lifting the car out of the snow they need proof that I paid your company to do this. So I am baffled as to why you refuse to mail me a receipt. This nonsense about me not giving $60.00 cash can and will be proven. You have not provided me with any information on where I could come and retrieve a receipt from you otherwise this matter would be closed if you had. Provide me with your attorney's information and I will retrieve the receipt from him if you think that would be possible. If your perception of me as a consumer demanding a receipt for services already rendered constitutes harassment in your eyes then please take the necessary steps that you think you must do but as I have said in previous correspondence I am requiring for your company to provide me with a receipt. It is highly suspect of the reason why your company will not provide me with a receipt and I have been advised that my only recourse would be to forward this on to the IRS.

 

Ms.Veronica Monroe

 On Wednesday, April 23, 2014 7:14 PM, Hooked Up Towing <hookeduptow@gmail.com> wrote:

Do what you have to do    I follow everything by the book so your threats do not matter to me I have sent you a receipt for what we did and that was not god enuf cause because you want one that says we towed your car and we did not I have sent more then one with witness that can attest to that as well and I have told you that you can come get one   But I'm not writing you a receipt for somthing we did not do you keep threating me with all this none sense.   So do what you need to at this point you are harassing me   And and treating me so I will be taking further action on this from here on out you can talk to my attorney he also has a copy of your receipt     And for further record you did not give me 60.00 dollors it was one of my drivers witch are all sub contractors so the IRS threat really doesn't matter so again if this was truly about you wanting a receipt for what we really did you have one or could get a new one by coming and Geting one. But I'm not gonna keep sending them when you say your not Geting them.  Postage is not cheap      Thank you and have a wonderful day.  

Sent from my iPhone

 

 

 

Respond to this report!
What's this?

#3 Author of original report

Better Business Case Report

AUTHOR: rondon02us@yahoo.com - ()

COMPLAINT ACTIVITY REPORT  Case # 57275052         Better Business Bureau of Minnesota and North Dakota

 

Consumer Info:   Monroe, Veronica                                                             Business Info: Hooked Up Towing & Recovery L.L.C.

                                951                                                                                                             PO Box 130584

                                Saint Paul, MN  55117-5343                                                                      Saint Paul, MN  55113-0005

                                612 220-xxxx 651 340-xxxx                                                                      612 913-0702

                                rondon02us@yahoo.com

 

 

Location Involved:   (Same as above)

 

Consumer's Original Complaint :

Failure to provide an itemized receipt for services provided on 01/30/2014

Hooked up Towing and Recovery pulled a rental car I was renting out of the snow. That night I requested a receipt to be submitted to the rental company for reimbursement. The tow truck driver said that he did not have any receipts on him but to contact him later and that he would mail me a receipt. I contacted him a few days later to send him my complete address for the receipt to be sent to me on  02/04/2014. I contacted him again after two weeks to inform him that I did not receive the copy of the receipt. At this time I sent him an email to inform him of the address (support@zipcar.com)to send the copy of the receipt for the tow. I spoke with them today 03/17/2014  and they have not received any correspondence from this company.He informed at this time that he was doing me a favor and that he did not charge me the full price of a tow ($150) and that he would need speak to his accountant first. I am unsure of why he needed to speak to an accountant about the $60.00 cash I had already paid him for the tow. My last interaction with him on 03/17/2014 requesting that he provide  copy of the receipt. He said he scanned the receipt and that he had a confirmation number as proof of the scan. When asked to provide me with the proof he said he did not have that confirmation number on him because he was in the truck. I am low income and $60.00 is a lot of money to me ad my budget so I am unable to eat this fee. I am asking for a reasonable request of a receipt for a service that he provided.

 

Consumer's Desired Resolution:

a copy of the receipt

 

BBB Processing

 

03/17/2014                web       BBB        Complaint Received by BBB

03/17/2014                RML      BBB        Complaint Reviewed by BBB staff

03/17/2014                Otto      EMAIL     Send acknowledgement to Consumer

03/17/2014                Otto      MAIL       Inform Business of the Complaint

04/14/2014                OttO     BBB        No response from business

04/14/2014                RML      BBB        No response to first notice, send second notice

04/14/2014                Otto      MAIL       Second Notice to Business

04/23/2014                              BBB        MORE INFO RECEIVED FROM THE CONSUMER : I have since contacted the business several times to receive a receipt. He has lied and said he sent me a letter certified and that is simply untrue. I can produce notarized statements from witnesses that were on the scene that night and that I did indeed paid this company $60.00 cash for them to lift my rental car out of a snow bank.

                                     He has told me to talk to his accountant and his lawyer but has not provided contact information for either party. I have been advised to forward this matter on to the IRS Fraud department.

 

Respond to this report!
What's this?

#4 Consumer Comment

Confused...

AUTHOR: Robert - ()

The big question is why is the Rental Car company responsible for paying the fee to get the car out of the snow?

As for the e-mails.  It appears you have contacted them several times, and stated you received several "nasty" e-mails.  But you showed only one e-mail you sent and 2 that they sent....seems like there are some e-mails missing.  Where most likely those e-mails don't put you in the best light.

As to what to do.  Well, you could go down there like it was suggested in one of the e-mails you did post.  Of course if that doesn't work you could file a suit in small claims for the $60.  But when you go to court if they provide a copy of the Certified Letter you will probably loose.  If they have e-mails that you failed to post here that don't put you in the best light..you will probably loose.    If you prevail you will also be entitled to the court costs as well.

 

 

 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory
proceeded