- Report: #1090017
Report - Rebuttal - Arbitrate
Complaint Review: Horizon Services, INC.
Horizon Services, INC.900 Adams Ave Audubon, Pennsylvania USA
Horizon Services, INC AKA Horizon Services Abuse the Elderly with Price Gouging, Scare Tactics and Fraudulent Misrepresentation Audubon Pennsylvania
*UPDATE Employee ..inside information: Response from Horizon Services
*Consumer Comment: Similar Experience
*Author of original report: Horizon Services did the right thing. Thank you Horizon.
*REBUTTAL Individual responds: The other side of the story
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As a service to the public and in particular the elderly, I would like to report a gross fraudulent business practice of Horizon Services, Inc. For the sake of the general good, the elderly should not do business with Horizon Services. Inc. The unconscionable practices that Horizon Services, Inc has perpetrated with us include but are not limited to the following: price gouging the elderly, taking advantage of the elderly under duress, and committing outright fraud on their sales contracts. These are but three of the despicable actions you need to know about Horizon Services, Inc. Add to this their poor workmanship, non-conformity to township ordinances, gross negligence bordering on criminal negligence in regards to their workmanship, you have enough reasons to avoid this vendor like the plague.
Here are the specific details on my experience: My 90 year old grandmother called Horizon to request an estimate on installing a gas furnace. On September 25th, 2013, Doug Daily (Sales Representative for Horizon Services, Inc) met with my grandmother. Doug Daily proceeded to list all the reasons why the house needed a new furnace and how the chimney in its current state could cause carbon monoxide to leak into the house. He scared my grandmother into believing that she needed to order a new furnace immediately. His original quote was $10,500 dollars for a new gas furnace and removal of existing oil tank in basement. Yes you read that correctly- OVER TEN THOUSAND DOLLARS to replace the furnace, which is twice as much as other companies in the industry charge. He told her he would give her a "1500 dollar discount" if she agreed to buy the furnace immediately and have it installed the next day. When she stated that she wanted to think about it, he told her he could only give her the discount that same day and that she would no longer qualify for a discount the next day. Then he stated that in order to get the discount she needed to choose next day delivery. As a result of choosing next day delivery, he explained, we needed to sign a document waiving the consumer’s "three day right to cancel". I examined the contract closely today. The contract clearly states that "State law requires that this waiver must be in the consumer's handwriting. It must be signed and dated and must describe the situation requiring immediate remedy.” Doug Daily committed fraudulent misrepresentation on this sales contract by not only writing on it but also writing a bogus reason as to why the install needed to be completed on the next day. He wrote that the situation requiring immediate remedy was due to "Emergency Heat". Meanwhile, we are currently experiencing 80 degree weather outside and are certainly not in an "emergency heat" situation. In short, Doug Daily bamboozled my grandmother into waiving the right to cancel under false pretenses and scared her into thinking she was in an emergency situation. The sales contract is null and void due to his fraudulent claim and also because the contract states that only the consumer's handwriting is allowed on the contract. My grandmother did have a right to cancel since the contract was fraudulent. Doug Daily also promised my grandmother that Horizon would hook up my gas dryer, yet he did not send a licensed plumber to do the job and instead had 3 young men who had no experience in hooking up this appliance fend for themselves as they tried to figure it out. My gas dryer is now poorly installed with 25 feet of vent hose going across my basement, connected to plastic, venting outside 25 feet away from the dryer itself. They could have chosen a 5 foot path to the nearest exterior wall but instead performed a faulty install. I have had three different professionals in the industry look at what was installed by Horizon and the price Horizon charged my grandmother. They noted that the workmanship was faulty: the vents have holes where air is escaping, holes in mortar have not been sealed properly, and Horizon did a poor job of hooking up the gas dryer. Every single professional in the industry was shocked and appalled by the price my grandmother paid. My 90 year old grandmother was bullied and scared into thinking she had to immediately replace the heater at an astronomical cost to avoid putting her family in danger of carbon monoxide poisoning and possible combustion from the chimney, so she wrote a check in the amount of 9,133.00 to Horizon on 9/25/13. I am demanding a full refund of 9,133.00 in the form of a check made out to my grandmother and the removal of Horizon's installed items. Horizon's elder abuse, price gouging, misrepresentation of facts and their fraudulent sales practices and scare tactics forced my grandmother to waive her right to cancel under false pretenses. She deserves a complete refund and we deserve to have the faulty workmanship removed from our property. If they do not refund my grandmother the full price of$ 9,133 dollars, I will continue my process of seeking recourse with small claims court, the state's Attorney General, the BBB, reporting their fraudulent practices on every consumer awareness website imaginable, and alerting the Area Agencies on Aging of Horizon's elder abuse.
This report was posted on Ripoff Report on 10/07/2013 08:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Horizon-Services-INC-/Audubon-Pennsylvania-19403/Horizon-Services-INC-AKA-Horizon-Services-Abuse-the-Elderly-with-Price-Gouging-Scare-T-1090017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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