I signed up with IP phone services with this company several years ago. I originally signed on with a different company and they got bought out by these clowns. Several months after I got a notice that they had shut my service off due to non-payment, this is auto debit on a credit card. They did not even bother to contact me before or after the shut off the service, they have my email address, I only found out 3 weeks later after they continued to debit my account charging me 5.00 each time.
After talking to my bank spending my time to figure it out they said it was not the bank it was on the other end. I talked to hosted numbers several times and they denied any problems, come to find out there was a glitch in their software that caused the problem. There was no apology just that I owed all of the charges that had accumulated due to monthly charges plus debit fees amounting to 3 times my monthly charge. So I have to pay for their mistake just to due business with them. I reluctantly did pay the fees.
Just recently I decided to end the service, their back to their old games of you owe them. I cancelled my service two days before my ending billing date and they closed my account right there, no service available for that next month, now they say the actual service date is before that date so I owe them my monthly fee plus now debit fees from trying to debit my account which they have been blocked from. They want me to pay for service in which they do not intend to provide.
DO NOT DO BUSINESS WITH THIS COMPANY ! They are not a ethical company to do business with. they have one of the worst customer service departments I have ever dealt with. TRULY SUCCESSFUL companies value their customers, these guys have no clue.