"We are aware that there have been complaints made to the BBB regarding our internet sales. Vitafree is diligently trying to resolve all outstanding issues. Most BBB issues relate to the late shipment of merchandise. We contract out our shipping services to Concepts Fulfillment. We are currently trying to resolve internal issues with Concepts in this regard."
The above is untrue. On this site alone (www.ripoffreport.com), there are 58 ripoff reports against Vitafree.com documented. They are also well documented on other websites and bulletin boards. Most complaints are not due to "late shipments" as noted above. They are because Vitafree cashes consumers' checks then never delivers the product (as in my complaint). They also falsely charge some consumers' credit cards, they are practically unreachable, and they ignore EVERY SINGLE email sent to their customer service department.