- Report: #1061376
Report - Rebuttal - Arbitrate
Complaint Review: Hot Wire.com
Hot Wire.com655 Montgomery St Ste 600 San Francisco, California USA
Hot Wire.com Ripped off for the amount of $106.67 San Francisco California
*Consumer Comment: You brought the problems on yourself.
*Author of original report: I slept in my car...
*Consumer Comment: Well at least..
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On 6/22/13 I was looking into booking a hotel, for 2 days in the Dallas area . I had several windows up on my laptop comparing diffrent rates from 4 diffrent websites. My girlfriend and her toddler daughter were visiting me on this day. We stepped out of the room for a couples minutes. When I returned to my room I walked in to find. My friends daughter hitting and banging my keyboard. A minute later I'm getting a conformation of a hotel booking thru hotwire. I had a hotwire window open on my laptop along with 3 other websites. I contacted hotwire.com immediatley. I told them the booking was a mistake.
First of all the hotel that was booked. Was a hotel that I stayed at months prior to this booking. It wasn't a good stay at all, infact the managment made me feel so unwelcome due to my service animal, that had been traveling with me. [continued below]....
They said no refund. Sorry...I called the hotel directley and explained to them the problem. They directed me back to hotwire. I called hotwire back and explained t o them that I had a bad experience at that hotel and that I didn't have the money to cover $ 100 in incideitails. They rep told me to barrow the money from a friend , because they weren't giving me any refund. I then called my credit card company Amex prepaid card. I had them to due a reversal and they told me no. So no help from hotwire, Holliday Inn Express, or amex card company.
I never checked into hotel. And I didn't have any other money that weekend. I had to sleep in my car. In texas in 100 degree weather. Because Hotwire wouldn't refund my money, and Holliday inn would permit me to check in without $ 100 for incideitals. and amex would take care of me their customer. I will NEVER use hotwires services again. Nor will I stay at any Holliday Inn and It's other property's. I have cut up my amex card.
This report was posted on Ripoff Report on 06/23/2013 01:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hot-Wirecom/San-Francisco-California-94111-2627/Hot-Wirecom-Ripped-off-for-the-amount-of-10667-San-Francisco-California-1061376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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