• Report: #1052652

Complaint Review: hotbooksale.com

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  • Submitted: Tue, May 21, 2013
  • Updated: Tue, May 21, 2013

  • Reported By: mad hatter — Phoenix Arizona
hotbooksale.com
Internet USA

hotbooksale.com I ordered a book on-line for a total of 19.95 and ever since this company has been deducting the same amount from my account every month. I did not authorize an eternal debt with this purchase and I do not know how they are able to keep debeting my account but somehow they are managing to do it. I am going to the bank today to put a stop to this debit but I do not know how successful this will be. Internet

*UPDATE Employee: HotBookSale Membership

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 I ordered several books on line for a total of $19.95 once.  The books I received are not the ones I ordered and since I made this purchase, this company has been deducting the same amount from my debit card each month.  I did not authorize, nor was I asked to authorize a recurring debt but somehow this company has been able to continue drawing this money from my card.  I am going to the bank today to see if there is a way to stop this theft but I do not know how successful I will be.  So far my records indicate that I have been robbed to the tune of $119.00.  I know this is not a lot of money to some people but I live on a fixed income and must budget my expenses and even the loss of $19.95 a month can play havrick with my budget.


This report was posted on Ripoff Report on 05/21/2013 10:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/hotbooksalecom/internet/hotbooksalecom-I-ordered-a-book-on-line-for-a-total-of-1995-and-ever-since-this-company-1052652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

HotBookSale Membership

AUTHOR: BBV Support Team - ()

Hello, I'm Nick from the HotBookSale Support team.

We take all comments about our products and services very seriously.

Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.

Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.

Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.

To contact us, please visit http://www.hotbooksale.com/support/

We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.hotbooksale.com/store/testimonials.aspx

 

Sincerely,

HotBookSale.com

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